Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Silverthorne Subway® Restaurant at 280 Summit Place brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Many customers reported unsatisfactory food quality, including stale bread, sparse toppings, and old ingredients.
Order Accuracy
Frequent complaints about incorrect orders and staff's inability to follow simple requests were noted.
Staffing Issues
Several reviews mentioned that the location was often understaffed, leading to slow service and overwhelmed employees.
Cleanliness
While some customers praised the cleanliness of the restaurant, others noted issues such as blocked restrooms and messy conditions.
KC
Kathy Clayton
Dec 27, 2025
2.0
Stopped at Subway on Friday for lunch takeout. The restaurant was not very busy. We ordered two sandwiches and the employee said they were out of cheese! We opened the sandwiches in the car to find that they were poorly made, sparse meat, very little toppings! Shame on you!
The manager needs to retrain the employees and go to City Market and purchase cheese for the day!
RC
renae campbell
Nov 17, 2025
1.0
I chose to use Subway to cater my daughter's wedding, this went through EZCater and you had to pay in advance with the order. I spoke to the Silverthorn store, and she assured me that 15 platters would not be a problem, but I had to give her at least 3 weeks' notice for scheduling her help to ensure they could do the order. I submitted the order online to be filled at the Silverthorn store, and somehow it got changed to the Frisco store. The manager at Silverthorn assured me that it wasn't a problem and they had my order and were going to take care of everything. I tried calling the Frisco store and no one would answer the phone! Needless to say, the day before the wedding I went into the Silverthorn store, and they had to get the manager on the phone. She told me to go talk to Frisco and sort it out with them. So, I ended up filling the order through them even though Silverthorn said they had it all set to go. This was the most stressful part of all, being lied to! I was charged three times through EZCater to boot and they never had anyone available to discuss it with! I ended up disputing the $812 charge with my credit card company. I would never deal with either store ever again!
JL
J L
Nov 8, 2025
1.0
Over priced and terrible value. Go to snarfs across the parking lot, you’ll save money and get a way better sandwich.
The sketchy dude in the dodgers hat kept popping his head out but wasn’t helping customers. Like he was looking for someone (that wasn’t a sandwich customer). Sketchy vibes all around
BD
Brian Drees
Sep 19, 2025
3.0
If you want to lose $45 for two sandwiches with day-old bread, this is the place for you
BB
brody burnett
Sep 14, 2022
2.0
The portion size was very small for what you pay, and the worker who helped me, Jimena, was very slow. They also didn’t know their own menu.
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