Chipotle Mexican Grill

Reviews

• LL

  L

  Dec 29, 2025
  1.0
  I hope I can give 0 star - Waited 15+ minutes in line, finally get to the counter, and the staff tells us “no steak today.” We asked twice and she confirmed. THREE minutes later—literally when we’re about to pay—steak magically shows up. We ask if we can switch, and the cashier snaps at us and says it’s “online only” (such a joke). Then the worker straight up rolled her eyes at us and ignored us. We walked out. Rude, dishonest, and totally unprofessional.
• MG

  Madison Goodman

  Dec 24, 2025
  1.0
  While i understand closing early on christmas eve, the sign on the door stated they would be closing at 3pm. We showed up at 2:55pm and the doors were already locked. I find this incredibly unfair and frustrating considering it was not 3pm. The employees should be honoring their signage and close the doors exactly at 3pm. This is a disappointment for customers.
• MA

  Muthahar Ahmed

  Dec 21, 2025
  1.0
  If there was minus star I would rate it The female employees were rude and openly mocked customers in their native language, which was extremely unprofessional and uncomfortable. Service was painfully slow, disorganized, and inefficient. It honestly feels like management—or the owner—needs to seriously reevaluate the entire staff if they want to protect the Chipotle brand and sustain this business
• KR

  Kylie RaeAnn

  Dec 20, 2025
  1.0
  We placed an online order for two chicken quesadillas and drove to the store to pick it up. When we arrived, we were told they were out of chicken and only had barbacoa available. Unfortunately, the order had already been marked as delivered in the system, so the staff said they weren’t able to modify or refund it in-store. Because of that, we were directed to handle the refund ourselves through the app or by calling customer support, which was frustrating since the issue wasn’t caused by us. We ended up leaving without our food and were out about $20. I understand shortages happen, but better communication before completing the order or offering an in-store solution would’ve made a big difference. Disappointing experience overall.
• KT

  Khang Tran

  Dec 19, 2025
  4.0
  The restaurant area itself was nice (and clean) but they share a restroom with another restaurant (sandwich shop), which I think makes it difficult to upkeep. I imagine when sharing a space, it’s hard to take ownership of that space. I think the rest of what you can say about Chipotle is that it’s consistent throughout its locations. The food was good, but not the best Chipotle experience I’ve had.

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