Sonic Drive-In

Reviews

• JJ

  Jay Bernard III (jbb3design)

  Mar 5, 2026
  1.0
  Today my family had one of the worst customer service experiences we’ve ever had at this Sonic location. My mom ordered through the drive‑thru, and when we got home, we discovered only one burger in the bag. The order was clearly messed up. I drove back to Sonic to get it corrected and asked to speak with a supervisor. At first, the supervisor told me they could remake the food. Five minutes later, she returned and said they couldn’t remake the order after all. She then denied service, including to me as a customer with a disability, which is unacceptable. I asked to speak with the general manager. The GM came out and treated me extremely poorly. She refused to provide a refund for the messed‑up order, refused to correct the mistake, and her dismissive and hostile attitude triggered an anxiety attack. Hours later, I am still dealing with the effects of that anxiety. This wasn’t just a simple mistake — it was: - A messed‑up order - Conflicting information from staff - Denial of service - Refusal to refund their own error - Hostile treatment from the GM - A situation that escalated into a disability‑related anxiety attack No customer should be treated this way, and certainly not someone trying to calmly resolve an issue caused by the restaurant.
• KH

  Kim Heath

  Mar 4, 2026
  1.0
  I was a frequent visitor to this location for many years up until about a year ago. This place is just gross now. Everything about it looks worn down and dirty. Seriously... just try to care. ? I'm never going back until it gets fixed.
• JS

  Josey Spets

  Feb 7, 2026
  4.0
  Sonic speed but very cold food so unsure if I would order mozzarella sticks again here
• KR

  Kraigen Runyan

  Feb 3, 2026
  1.0
  Have been going to this one for a while now and suddenly these past few weeks dont know how to make anything correctly. I order a large Dr Pepper easy ice they gave me a medium cherry Pepsi extra ice. And before that they put green apple syrup in my Dr Pepper. The need to just fire the entire staff and start fresh.
• JD

  Jackson DeButts

  Jan 18, 2026
  1.0
  Usually great but service is horrible. Ales for cherry limeade got a limeade. Asked for a large hot a medium. We also asked for no lime in our dirty doctor pepper and was given lime. So we threw it I put the window and the big man wearing a bulletproof vest at sonic for some reason yelled at us. Horrible service