Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.6
642 reviews
5 stars
253
4 stars
152
3 stars
83
2 stars
53
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times and poor service, with some employees being rude or unprofessional.
Food Quality
There were numerous complaints about food being served cold or not fresh, with specific issues regarding incorrect orders and missing items.
Customer Experience
While some customers praised the friendly staff and good service, many expressed frustration over inconsistent experiences and lack of attention to customer needs.
Menu Availability
Frequent complaints about being out of popular items, particularly chocolate ice cream, which disappointed loyal customers.
- CPChelsea Pritchard2 days ago1.0This place went down hill big time refuses to do food. An hour and a half before closing because of shutting down the kitchen early. Refusing the oreo and Brownie cupfection due to not having brownies. Tired of coming here and over half the menu is refused and staff says they cant do anything management told them too. Additude if you do order anything.
- TTTammy6 days ago1.0Jan. 6 2026 got off work and arrived at the drive through at 730 pm. I wanted a burger and fries. First thing out of the speaker was" we are out of this that and the other and we are not serving food ". Alrighty then. I will not ever go back.
- CPCharles du PreezDec 29, 20254.0This is your typical Dairy Queen. There has been some reviews ragging on this place, but overall I would give this four out of five stars. Yes, we did have to wait a bit, but perhaps the person in front of us just had a large order lol. The worker that helped us Was very polite and kind. The food was good. This is a fast food place, so I never set too high of expectations…but I would definitely recommend and return.
- MGMarie “M.gale8291” GaleDec 22, 20254.0We just went for a cake which was delicious. Service was great
- KGKevin GatesNov 20, 20251.0They made me park even though nobody was there and forgot about me. After 20 min i walk in and the employees are hanging out with friends at the big table in the lobby. I finally got my chicken strips and about 10 min after eating the top of my mouth and tongue started to get tingly and numb. I heard you guys were having rat problems and them getting in the food and cherry dip so i'd be damned if i ate some rat poison.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill in Pueblo West offer?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes, malts, and DQCakes.com ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
From Monday to Wednesday, the restaurant is open from 10:30 AM to 10:00 PM, and on Thursday from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on weekends and what are the hours?
On Fridays and Saturdays, it operates from 10:30 AM to 10:30 PM, and on Sundays from 10:30 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer any facilities for families with children?
Yes, the location is family-friendly with high chairs available, welcomes children, and has outdoor seating and restrooms.
Can I order Dairy Queen Grill & Chill menu items online for pickup?
Yes, mobile ordering is available through their website at https://www.dairyqueen.com/en-us/order/pickup/n/19088/ and you can also download their app for exclusive deals.
Is there a drive-thru service at Dairy Queen Grill & Chill in Pueblo West?
Yes, the restaurant offers a drive-thru service for convenient ordering and pickup.
What are some nearby banking options close to Dairy Queen Grill & Chill?
Nearby banks include TBK Bank and Edward Jones - Financial Advisor: Roger Esquibel, which are convenient for customers needing financial services before or after enjoying a meal.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby restaurants include Do Drop Inn West (Italian and pizza), Wendy's (fast food and burgers), 3 Margaritas (Mexican), CaT's Pourhouse (American bar and grill), STs Pourhouse (steakhouse), Subway (sandwich shop), and Scooter's Coffee (cafe).
What shopping and convenience stores are close to Dairy Queen Grill & Chill?
Customers can visit Purcell Plaza for shopping and liquor needs, Loaf 'N Jug for gas and convenience store items, and The Exchange Network for ATM services.
Are there wellness and beauty services near Dairy Queen Grill & Chill?
Yes, nearby options include West Mountain Dental, Pueblo West Primary Care, JStylezbyJanette (beauty salon and barber), N.V. Nails and Spa, Charlie Brown Massage Therapy LLC., Aguilar's Family Hairstyling West, kaylee nailed it, and Headstrong Hair and Nail Studio.