Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.6
635 reviews
5 stars
251
4 stars
149
3 stars
83
2 stars
53
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including long wait times, rude staff, and unacknowledged orders.
Food Quality
Several reviews mentioned issues with food freshness, incorrect orders, and items being served cold or improperly made.
Menu Availability
Customers frequently complained about the unavailability of chocolate ice cream and other menu items, indicating a lack of consistency.
Cleanliness
Some customers noted cleanliness issues, including reports of pests in the dining area.
Positive Experiences
Despite the negative feedback, there were mentions of good food and excellent service from specific staff members, highlighting some positive experiences.
- KGKevin Gates4 days ago1.0They made me park even though nobody was there and forgot about me. After 20 min i walk in and the employees are hanging out with friends at the big table in the lobby. I finally got my chicken strips and about 10 min after eating the top of my mouth and tongue started to get tingly and numb. I heard you guys were having rat problems and them getting in the food and cherry dip so i'd be damned if i ate some rat poison.
- CWCher WisthoffNov 6, 20251.0This place has gone down hill alot. The young workers dont care , take forever to wait on you, mess around and wait forever. Today got a chicken strip basket the young lady cooking gave it to me. I went up said there is no toast. The shift manager acts like he dont care really. Let's them do whatever. Young one who cooked the food is rude, she is bad. She had said oh i thought I could get away with it. Dont eat here. People dont care anymore its the world we live in now. They dont need to be there working. Corporate needs to be called and this needs reported.
- RHRenee HardyOct 30, 20251.0Closing this place down already would really give an opportunity for a better business to take this location. The people who work here have zero idea what costumer service looks like, and you wait far too long for food.
- JRJacqueline RamosOct 22, 20251.0Worst place for drive thru service. They take absolutely forever for 1 item and their drive thru cashiers just dont care about their job. Absolutely trash location. Do better
- CWCyndy WilliamsOct 4, 20255.0I usually go to DQ for banana splits. They will make them any way you want.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill in Pueblo West offer?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes, malts, and DQCakes.com ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
From Monday to Wednesday, the restaurant is open from 10:30 AM to 10:00 PM, and on Thursday from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on weekends and what are the hours?
On Fridays and Saturdays, it operates from 10:30 AM to 10:30 PM, and on Sundays from 10:30 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer any facilities for families with children?
Yes, the location is family-friendly with high chairs available, welcomes children, and has outdoor seating and restrooms.
Can I order Dairy Queen Grill & Chill menu items online for pickup?
Yes, mobile ordering is available through their website at https://www.dairyqueen.com/en-us/order/pickup/n/19088/ and you can also download their app for exclusive deals.
Is there a drive-thru service at Dairy Queen Grill & Chill in Pueblo West?
Yes, the restaurant offers a drive-thru service for convenient ordering and pickup.
What are some nearby banking options close to Dairy Queen Grill & Chill?
Nearby banks include TBK Bank and Edward Jones - Financial Advisor: Roger Esquibel, which are convenient for customers needing financial services before or after enjoying a meal.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby restaurants include Do Drop Inn West (Italian and pizza), Wendy's (fast food and burgers), 3 Margaritas (Mexican), CaT's Pourhouse (American bar and grill), STs Pourhouse (steakhouse), Subway (sandwich shop), and Scooter's Coffee (cafe).
What shopping and convenience stores are close to Dairy Queen Grill & Chill?
Customers can visit Purcell Plaza for shopping and liquor needs, Loaf 'N Jug for gas and convenience store items, and The Exchange Network for ATM services.
Are there wellness and beauty services near Dairy Queen Grill & Chill?
Yes, nearby options include West Mountain Dental, Pueblo West Primary Care, JStylezbyJanette (beauty salon and barber), N.V. Nails and Spa, Charlie Brown Massage Therapy LLC., Aguilar's Family Hairstyling West, kaylee nailed it, and Headstrong Hair and Nail Studio.