McDonald's

Reviews

• IB

  IkeaMan Benson

  1 day ago
  2.0
  A few days ago i was dining in, and for some reason i received a McCrispy in a big mac box and when i asked about it we were dismissed about it instantly, then when it was opened there was spicy Snack wrap sauce on it, i waited 40 minutes for a new Mc crispy, it was cold.
• JJ

  Juniper Justbecuz

  4 days ago
  1.0
  Extremely slow service. They lost six customers in the drive-thru.
• JH

  Jim Henderson

  6 days ago
  3.0
  we went for breakfast. The food was okay though the options were limited. The service was poor and it was very clear. They didn't really want to talk to you or have you eat there?. They didn't give us syrup, pancakes, salt and pepper for other things, etc. we had to go ask for those things and still didn't get exactly what we wanted
• NM

  Nick M

  Feb 27, 2026
  2.0
  My wife, our family, and I eat at McDonald’s around 10 times a month across Colorado Springs, so we have a pretty good sampling of the different locations. I’ll echo what others have said — this location is consistently the most expensive (roughly 10% higher than others) and routinely the slowest. I do want to say the staff doesn’t appear lazy. In fact, they usually look busy and are working hard. My impression is that the issue may be understaffing rather than effort. One of my biggest frustrations is the decision to remove all self-serve items. There are no refills, no ketchup packets, and not even napkins available in the lobby. I understand concerns around waste or theft, but many other McDonald’s locations in the Springs — even in higher-traffic or tougher areas — still provide at least some basic items for customers. Given that this store is in Falcon, it’s hard to understand the reasoning. Furthermore, no one else (Wendy's, Culvers, Carls Jr, Arbys, etc.) do this it just feels cheap and frankly unwelcoming. If you need something simple like napkins or ketchup, you have to stand at the counter and wait for someone to notice you. It makes the experience feel awkward, unnecessarily restrictive and very unwelcoming. It honestly feels like a doctors office waiting for your number to be called. At least the doctors office is clean, here at MCD's it's typically dirty (because the employees never have time to clean). I’d genuinely like to see this location succeed. I’ve tried submitting feedback through corporate channels but only received a generic response. I’m hoping ownership takes note of the consistent feedback and makes some adjustments. I take my kids out on fast food dates every week, I typically say no to this Mcdonald's because it really has nothing to offer.
• MR

  Melissa Robbins

  Feb 22, 2026
  2.0
  It's McDonald's. The food is okay, the service is fine. The problem is THIS PLACE SMELLS TERRIBLE. It smells like there's always a toilet backing up. Sometimes it smells less terrible, but it always smells like no place you would ever want to eat!

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