Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported frequent mistakes with their orders, including missing items and incorrect orders.
Service Speed
Customers consistently complained about slow service, particularly in the drive-thru, with long wait times and the need to pull forward.
Staff Attitude
Feedback indicated a mix of positive and negative experiences with staff, with some praising friendly employees while others reported rudeness and poor customer service.
Food Quality
While some customers enjoyed the food, there were numerous complaints about food quality, including issues with freshness and incorrect preparation.
EC
Elizabeth Chappell
Feb 18, 2026
4.0
You know, it's a normal McDonald's but they do keep it clean and nice looking and this one here has been updated. Service has a lot to be desired but doesn't any McDonald's?
SR
Saga Romig
Feb 11, 2026
2.0
I was disappointed after ordering a shamrock shake off of the automated menu, when my food came and the attendant told me they were sorry, but they didnt have it. They didnt offer me to refund that portion of my purchase or any say in the matter at all, and just decided to substitute something else. I feel that an in-person cashier could have communicated this. But I dont understand why if an item isn't available in the kitchen, why its available on the menu. I hate that all ordering is now directed through the automated menu. It lacks the personal touch, friendliness, and order accuracy that a human provides, all in the name of increased profit margin. Mcdonalds has turned into an overpriced vending machine.
FR
Forestdale Ranch
Feb 10, 2026
2.0
Ordered shakes in the restaurant- no topping. One came with topping - wanted to scrape it off and they looked incredulous but obliged (could have just rejected it but it would have been a waste). Chocolate shake was 1/4 chocolate. Too bad.
MF
Mike Fangman
Feb 9, 2026
1.0
This is the worst drive through of any of the Macdonalds i've been to. I pulled in at the slowest possible time, 10:35 am and I had to wait 8 minutes at the over flow window with no other customers around. Empty. Just a terrible experience. Not recommended.
MH
Mellow Harris
Jan 28, 2026
1.0
They keep messing up my orders and who runs front at McDonalds needs to be fired or replace this embrassing for them