At Papa Johns Pizza in Monument, CO, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Monument pizza for any occasion. Call us for pizza delivery in Monument or stop by 1781 Lake Woodmoor Dr for carryout to order the best pizza in Monument, along with breadsticks, wings, and more!
Numerous customers reported significant delays and issues with delivery, including orders being marked as delivered without arriving.
Customer Service
Feedback on customer service is mixed; while some praised individual managers for their helpfulness, many others reported rude and unprofessional staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked pizzas, bland flavors, and incorrect orders.
Staffing Problems
Several customers noted that the location is often understaffed, leading to long wait times and poor service.
Overall Experience
Overall, many customers expressed disappointment with this location, suggesting it does not represent the Papa John's brand well.
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Nikolay Kolgushkin
2 days ago
1.0
They just work terribly! Even when there are not many orders..... It's a terrible job, people wait 40 minutes for one pizza.
TH
Tony Hockemeyer
3 days ago
1.0
Absolute trash. This place is unbelievable. Ordered delivery. Never came. They use door dash. Door dash claims ZERO responsibility for anything. They directed me to the actual Papa John’s store. They kept hanging up on our calls. Had to drive there to talk to a “manager” who was more interested in talking to their buddy at the counter. This whole experience was laughable. I don’t leave bad reviews but this was THAT BAD. DONT ORDER FROM THIS STORE!!!!!
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peyton mihok
Jul 2, 2025
5.0
The manager Joseph was absolutely awesome at helping us when we ordered delivery and it wasn’t delivered by DoorDash. He communicated with us and DoorDash through the whole process and made sure we got our food. Thank you for the great service!
GM
Genia Marchant
Jul 2, 2025
5.0
The manager was super helpful! Our apartment building is a bit tricky to get to, and Door Dash is their main delivery service. Door Dash said they delivered our order, but it never showed up. The manager was awesome and reached out to Door Dash on our behalf. They remade the order and asked the driver to make sure this doesn’t happen again. Overall, it was a great customer experience! Thanks you!
MM
Madison
Jun 19, 2025
1.0
Absolutely horrible and unprofessional staff. I placed an order with them over an hour before closing time and the entire time I was getting updates that my order was on the way. Was taking a super long time so I called the restaurant just for them to say they cancelled the order. Not my fault their staff has incredibly poor time management skills that they can’t prepare two pizzas in more than an hour. ORDER FROM DOMINOS AND SAVE YOUR TIME.