Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including incorrect orders, rude staff, and long wait times.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about old or cold food, excessive salt, and incorrect orders.
Cleanliness
The cleanliness of the restaurant and bathrooms was often criticized, with several customers noting dirty tables and unsanitary conditions.
Play Area
The play area received positive feedback for being enjoyable for children, although some noted temperature issues.
Staff Performance
While some staff were praised for their friendliness and efficiency, others were described as unhelpful or disorganized.
B0
Bryan 001
6 days ago
2.0
I’m a truck driver I stop here a lot, breakfast is always fresh and hot, the hash browns are crispy and made right never to greasy or undercooked in my experience. The lunch menu I want to give them a 4 rating but every time I order my meal the burgers are hot and fresh but the French fries are stale and gross like they been sitting under a heat lamp since yesterday. The French fries are always disappointing even when they just started serving the lunch menu I’ve never gotten fresh fries. The employees don’t really seem to care about giving customer service they’re normally hiding in the kitchen and drive thru area, lots of times I see customers that don’t want to use the kiosk have to stand at the counter and wave someone down to order. The tables and floors from my experience are normally clean, sometimes you sit down to a table with a little bit of ketchup on it and leftover salt from the last customer but for the most part not terrible, I’ve seen worse. The bathrooms I don’t know I normally avoid using public toilets.
AD
Andrew D
Feb 18, 2026
5.0
I don't know how one rates a McDonald's except by comparing them to other McDonald's. This one's the fastest and had a fun and clean play place for kids.
HP
Hannah Paille
Feb 13, 2026
2.0
I have been going here regularly for about 5 years and usually it's good, but this morning, they put a burger patty that seemed old and tough and grilled onions on my MCGRIDDLE. It was inedible. I called and even though I ordered through the app and my order hadn't even shown as picked up for some reason, they said I would need to go back in person to get a refund. I submitted feedback through the website already, hopefully I hear back.
CG
Cheryl Gustafson
Feb 10, 2026
3.0
I take my granddaughter here often after school to get a snack and play. The food is usually the same. Sometimes the fries are cold. The play place unfortunately is freezing in the winter. Service is nonexistent since they installed automated order taking machines.
What are the regular operating hours for McDonald's in Monument, CO?
McDonald's in Monument, CO is open daily from 5:00 AM to 10:00 PM.
Until what time is the McDonald's drive-thru open?
The drive-thru is open daily from 5:00 AM. Sunday to Thursday it closes at midnight, and Friday and Saturday it remains open until 1:00 AM.
Does McDonald's offer delivery services and what are the delivery hours?
Yes, McDonald's offers delivery services daily from 5:00 AM to 10:29 PM.
Can I order at McDonald's via a mobile app?
Yes, you can order through the McDonald's App available on both iOS and Android devices.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there WiFi available at McDonald's Monument CO location?
Yes, WiFi service is available at this McDonald's location.
What type of dining services does McDonald's offer here?
McDonald's provides drive-thru, curbside pickup, mobile ordering, McDelivery, gift cards, and WiFi services.
What nearby restaurants can I visit if I want alternatives to McDonald's?
Nearby restaurants include Rosie's Diner, Jarrito Loco (Mexican and breakfast), Taco Bell, Domino's Pizza, Columbine Gardens Chinese Restaurant, and Chinese Restaurant for Asian cuisine.
Are there nearby convenience stores or gas stations close to McDonald's?
Yes, you can find nearby convenience stores and gas stations such as Phillips 66, Phillips 66 Gas, 7-Eleven, and Rocket near McDonald's for your fuel and quick shopping needs.
What entertainment options are close to McDonald's for a visit before or after eating?
Nearby entertainment options include Colorado Pinball Pub, which is an arcade and amusement venue, offering a fun experience before or after your meal.
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