Dunkin'

3.4
415 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Montrose, CO for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1803 S Townsend Ave, Montrose, CO
81401, United States

Hours

Reviews

3.4
415 reviews
5 stars
173
4 stars
67
3 stars
44
2 stars
34
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

The morning crew received high praise for their friendly and helpful service, while the afternoon shift faced significant criticism for poor service and lack of training.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food, leading to frustration.

Wait Times

Customers frequently complained about long wait times, especially in the drive-thru, often exceeding 20 minutes.

Product Quality

While some customers enjoyed the donuts and coffee, others noted inconsistencies in food quality, such as stale items and poorly made drinks.

Management Issues

Several reviews pointed to poor management practices, including understaffing and inventory issues, contributing to a negative customer experience.
  • LL
    Level5virus
    4 days ago
    5.0
    Stopped in yesterday, just to get some coffee to wake up for the day and was greeted with such nice service. The two girls working the counter made the day more enjoyable and one sold me on getting a meal, the bacon jam sandwich. Didn't think of grabbing a bite to eat, but glad I did. Was very tasty.
  • SS
    Shelli Stargell
    Dec 28, 2025
    5.0
    The morning crew (5:45 am on Dec 28) at this location is amazing. Especially the woman running the drive thru. I'm not a regular at Dunkin so I wasn't sure what to get, she asked me what I normally drink and what I like and recommended a drink for me! Then walked me through customizing it. Super patient, not annoyed or impatient AT ALL. Then when the hashbrowns came out, the cook made sure to warn me that they were super hot. I wish I lived here so I could visit this crew on the regular! They need raises and promotions!
  • MH
    Melonie H
    Dec 1, 2025
    5.0
    Donuts were light and fluffy, and I liked that the apple fritters were the size of my palm and not the size of my entire hand!
  • EC
    Eric Connett
    Nov 17, 2025
    2.0
    Ordered a hot coffee ended with a medium cup of half ice. Didn’t want iced but oh well
  • LB
    Lacy Baines
    Nov 11, 2025
    2.0
    The Afternoon shift is completely lost. I don't think they have ever been trained. They don't know their own menu. They don't know how to make a blended peppermint mocha, They couldn't figure out the computer in the drive-thru. Another afternoon my daughter and her friends walked in and no one would help them or take their order. They stood at the counter for 5-10min. Finally saw a girl and had to ask her if they could order please???? What is going on with the Afternoon shift?

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Montrose, CO?

Dunkin' in Montrose, CO is open daily from 5:00 AM to 7:00 PM.

Does Dunkin' in Montrose offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.