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Dunkin'

3.4
(419 reviews)

Business Details

1803 S Townsend Ave, Montrose, CO
81401, United States
(970) 964-3306
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Montrose, CO for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1803 S Townsend Ave, Montrose, CO
81401, United States

Hours

Reviews

3.4
419 reviews
5 stars
175
4 stars
67
3 stars
44
2 stars
36
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Service quality is inconsistent, with reports of friendly staff in the morning but poor service and long wait times during the afternoon and evening shifts.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and lack of attention to detail.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions, such as dirty tables and empty napkin holders, indicating a need for better cleanliness standards.

Product Quality

While some customers enjoyed the coffee and donuts, others reported stale or poorly made items, suggesting inconsistency in product quality.

Staffing Issues

Multiple reviews highlighted understaffing during peak hours, leading to long wait times and poor service.
  • MM
    Mark M
    Feb 3, 2026
    2.0
    Stick to the donuts and black coffee and you won't be disappointed. If you deviate from these tried and true favorites that made Dunkin great, even the slightest, you may have just ruined your entire day...
  • TH
    Traci Harvey
    Jan 31, 2026
    1.0
    Staff were friendly but were so blitzed they were 0 for 5 with our order. Will not be back until they get some training.
  • LB
    LL B
    Jan 21, 2026
    2.0
    Coffee and actual donut was good, donut holes did not seem fresh and had a bare drizzle of icing. Napkin holders empty, and no TP in the restrooms. Gail who waited on me was nice.
  • LL
    Level5virus
    Jan 8, 2026
    5.0
    Stopped in yesterday, just to get some coffee to wake up for the day and was greeted with such nice service. The two girls working the counter made the day more enjoyable and one sold me on getting a meal, the bacon jam sandwich. Didn't think of grabbing a bite to eat, but glad I did. Was very tasty.
  • SS
    Shelli Stargell
    Dec 28, 2025
    5.0
    The morning crew (5:45 am on Dec 28) at this location is amazing. Especially the woman running the drive thru. I'm not a regular at Dunkin so I wasn't sure what to get, she asked me what I normally drink and what I like and recommended a drink for me! Then walked me through customizing it. Super patient, not annoyed or impatient AT ALL. Then when the hashbrowns came out, the cook made sure to warn me that they were super hot. I wish I lived here so I could visit this crew on the regular! They need raises and promotions!

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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