Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
1,013 reviews
5 stars
392
4 stars
256
3 stars
168
2 stars
65
1 star
132
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Temperature
Many reviews mentioned that food was served cold or not at the expected temperature, leading to dissatisfaction.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean floors and counters, impacting their dining experience.
Employee Behavior
Feedback indicated that employees often appeared distracted, engaging in personal conversations rather than focusing on customer service.
Food Quality
While some customers enjoyed specific menu items, many expressed disappointment with the overall quality and freshness of the food.
- JGJonathan GeorgeNov 2, 20251.0Ordered for my family got burgers and chicken baskets was told to pull to the side and wait. Waited for 30 minutes. Chicken tenders were cold so the fries. Other cars that pulled after me got their food we were the last ones to get our food and everything was cold. Only two burgers were warm. Went to speak to a manager and Told the manager wasn’t in and one of the crew members was rude to me and my baby mama. Finally, I was able to talk to your manager almost 2 weeks later after calling repeatedly and was told that I can’t get a refund back. I will never come back to this Store ever again! I was the franchise owner or general manager would do something, but I was given the runaround
- SSstella schimpfNov 1, 20251.0Well I tell you, these kids nowadays only care about getting their check and nothing about customer service...so we went there on 11/1/25 at approx 630 p.m. so I ordered a cheeseburger when I got it it was very cold I asked him to Nuke it for just a few seconds and when I got it back I took a bite and the pickles were so hot it burned my lips, after that I got a caramel sundae was supposed to come with my meal when I got it it was all melted it barely went to the edge of the cup so we left we went around cuz I decided I wanted to Dilly bar paid for it and gave him back the Sunday told them that they could have it back and when we drove off I grabbed my Dilly bar and it fell into my lap because it was so soft from being melted dairy Queen used to be my favorite place to eat,I will never go there again we traveled 45 minutes away to get there just to have shity service I was very disappointed thanks teamdairy Queen! You guys are doing a horrible job! Hope I'm the only one who got service like that, otherwise you will be going bankrupt....due to lack of customer service...Boo!!! No more kudos for you .....thanks guys
- NLNicholas Long-HenkeOct 28, 20251.0The employees would rather spend their time hugging and kissing each other in open view then actually preparing food for the customers. The wait times range from poor to unacceptable.
- PGPatrick GuruleOct 26, 20251.0Poor service I talked to manager and she was very rude!!!
- MCMorgan CummonsOct 16, 20251.0We just left from the drive thru. We pulled up, the microphone prompted us to order. My husband started placing the order and then when he was about done, a girl came through the system and asked what we wanted to order. We were both confused. He asked the girl if she had heard any of the order. She said she couldn’t hear him He turned off the car and she said she still couldn’t hear him so he spoke up. She then said “don’t yell at me, sir”. Turn off your auto greeting if you’re not going to use it and check the volume on your speaker.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill serves classic fast food including burgers, fries, soft-serve ice cream, signature shakes, Blizzards®, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
What are the opening hours of Dairy Queen Grill & Chill in Monte Vista?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 10:30 PM on Fridays and Saturdays.
Is there seating and is the Dairy Queen family-friendly?
Yes, the location offers seating, high chairs, and welcomes families and children, making it a family-friendly environment.
Does Dairy Queen Grill & Chill offer drive-thru and mobile ordering services?
Yes, the restaurant has a drive-thru and supports mobile ordering and rewards through their app.
Are there facilities such as restrooms and wheelchair access at this Dairy Queen location?
Yes, the store provides restrooms and is wheelchair accessible.
How can I order food online from Dairy Queen Grill & Chill in Monte Vista?
You can order online for pickup through their official order page at https://www.dairyqueen.com/en-us/order/pickup/n/10320/.
What is the phone number to contact Dairy Queen Grill & Chill in Monte Vista?
The main phone number is +1 719-852-2180.
Are there any nearby places where I can stay if I visit Dairy Queen Grill & Chill?
Yes, the Rio Grande Motel is a nearby accommodation where visitors can stay when visiting the area.
What nearby parks or attractions can I visit near Dairy Queen Grill & Chill?
You can visit the Faith Hinkley Veterans Memorial Park nearby, great for a relaxing outdoor activity before or after your meal.
What nearby services or shops are close to Dairy Queen Grill & Chill that might be useful during my visit?
Nearby shops include Wayne's Print Shop for printing needs, Nazarene Thrift Store for thrift shopping, and Stretchs Barber Shop for grooming services.