Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the friendly and helpful staff, particularly highlighting employees like Erin, Tavrina, and Santiago for their exceptional service.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders, food quality declining, and issues with specific items like soggy fries and burnt burgers.
Wait Times
Several reviews mentioned long wait times for food, with some customers expressing frustration over delays even when the restaurant was not busy.
Pricing
Customers noted that the prices were considered high for the quality and quantity of food received, with some feeling they were not getting their money's worth.
AB
Anna Brawner
2 days ago
1.0
I walked in and no on was there and they had one order on the screen I went to us the restroom come back out and looks like picked up cashier was busy talking orders so the kitchen manager ran out and helped all the DINE in customers get there food ( I ordered before all of them) and after he took care of all the people eating in house he ran back to the office my burger still sat in that window for 15min because they cashier was still taking orders the manager even looked at me before heading to office did ask me if I needed anything or was waiting. Your cashier is doing a good job considering his the only one up front!! I would assume with his gray hair he would know a thing about customer service however your manager is incompetent and not good at managing a restaurant I know because I've ran an entire bar and grill so please stop hiring lazy managers, stop scheduling Skelton crews during peak hours of the day and do better smash burger!!!!!
KS
Kaila Serafini
Feb 19, 2026
5.0
Erin is so amazing and sweet I was really not happy due to a bad day from some bad news she's really a kind caring sweet and very helpful girl. She's truly so awesome and amazing thank you Erin you truly are a bad ass chick you made my night a little better and you where very helpful with me making my mind up on what to order I appreciate your choice I had you pick what I shoulda ordered the place was amazingly so fast clean. Kind and very nice there should be more places like this thanks so much you guys for everything especially Erin thanks so much for going up and out of ur way to help me out thanks. Kaila serafini
DH
Daniel Hoffman
Feb 10, 2026
2.0
Kind of expensive for what you get. Food was good, but both of the orders we placed had mistakes even though we were the only patrons in the restaurant.
TT
Titi
Jan 23, 2026
5.0
OMG, I have been wanting to try this place as I do love a good burger and am I glad I did. Hector was amazing! Not only did he take our order, delivered the food to our table and still checked in on us while we were eating. Exemplary customer service, professionalism and a welcoming attitude! Give the man a raise!
AD
Andrew Doel
Jan 18, 2026
5.0
Euan helped me at the register and made my shake. Evan was pleasant, helpful, and professional. Food was great! I got the Colorado big dogs. Please make them permanent, not limited time. I had tons of green chillies on the dogs. They were very satisfying. The Oreo shake was good as well. If you like it thicker, just ask. I forgot to ask for thicker this time. Everyone here was very pleasant. I had great service here! Kudos to the team here! I will be back.
Smashburger is located at 994 W. Dillon Rd., Louisville, CO 80027, United States.
What are the regular operating hours for Smashburger?
Smashburger is open daily from 10:30 AM to 10:00 PM.
Does Smashburger offer delivery service? If so, what are the delivery hours?
Yes, Smashburger offers delivery every day from 11:00 AM to 9:30 PM.
Can I order Smashburger online or through an app?
Yes, you can order online at their website or via the Smashburger app, which is available for download on the App Store.
What types of food does Smashburger serve?
Smashburger serves smashed-to-order burgers, hand-spun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
Does Smashburger accommodate dietary preferences such as vegetarian options?
Yes, Smashburger serves vegetarian options and also offers breakfast, lunch, and dinner menus.
Is Smashburger wheelchair accessible and family-friendly?
Yes, Smashburger has wheelchair accessible entrance, parking, and seating, as well as high chairs and welcomes families and children.
What nearby places can I visit before or after dining at Smashburger?
Nearby you can visit Bellco Credit Union for financial services, Comfort Dental Louisville for dental care, and Rocket Skate for hockey equipment and bike rentals.
Where can I find other dining options near Smashburger?
Near Smashburger there are other restaurants including Ruby Tuesday for burgers, Jimmy John's for sandwiches, MOD Pizza for pizza, and MAD Greens for salads and vegetarian meals.
Are there services like printing or passport processing near Smashburger?
Yes, FEDEX Office nearby offers printing, shipping, and courier services, and also hosts RushMyPassport for passport and visa services.
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