Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,086 reviews
5 stars
364
4 stars
243
3 stars
185
2 stars
90
1 star
204
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unresponsive staff, with many experiencing long wait times and incorrect orders.
Order Accuracy
While some customers praised the accuracy of their orders, many others reported frequent mistakes, including missing items and incorrect customization.
Food Quality
Feedback on food quality was mixed, with some customers receiving fresh and hot meals, while others complained about cold, old, or poorly prepared food.
Pricing Issues
Several customers expressed frustration over unexpected charges, such as a bag fee, and perceived high prices for the quality of food received.
Cleanliness
The cleanliness of the restaurant received positive remarks from some customers, while others noted issues with dirty conditions and poor food handling.
- ASAndrea SmithNov 8, 20251.0I went into this McDonalds this evening, waited at the counter to be looked at and not helped by one male employee. Guess if I don’t use the Kiosk I don’t get service. lol the pay the employees make and I have to do everything myself or not be helped. I’ve noticed this is the new at all McDonald’s since the Kiosk has been installed. The cost and all I hope you all go out of business. Such bad customer service for the pay the employees make. Took my business elsewhere.
- UUUnknownNov 8, 20251.0new guy rang my 6 dollar meal separate and i had to pay 16 dollars?? Because he said he couldn’t find it so he did that instead. ridiculous.
- DKDrew KirkendallNov 3, 20255.0Blame monopoly, but I was here all the time the last month and everyone was so thoughtful and efficient. 👍🏻 Appreciate all the cooks and staffs hard work
- RLRonnie LongOct 28, 20255.0I guess not many people will leave a review when everything goes right, but I've ordered from this McDonald's about 50 times and they have a very high rate of getting my order perfect. Only two of those fifty times has anything been off at all, one being that I ordered both a double cheeseburger and a single cheeseburger and they both came as single, which was fixed within sixty seconds of me giving it back to them, and the other time being that I had ordered a cheeseburger minus the pickles and mustard and added mayo and they forgot the mayo, also fixed within sixty seconds of me giving it back to them. Every other time it has been 100% perfect, even with very customized orders. I find that to be a very high success rate compared to other McDonald's. This is actually a really good McDonald's despite what most of the reviews seem to look like, but I guess why would anyone leave a review when everything is right...
- THTyler HamiltonOct 5, 20251.0Sat in one line for 10 minutes after being told I would get service momentarily. Watched 3 cars go through the alternative line in that time frame (each of which arrivedafter me). I moved to the other line then watched a car enter my initial line to get immediate service. I called to discuss the issue and was hung up on repeatedly.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 939 Dillon Rd, Louisville?
McDonald's at 939 Dillon Rd, Louisville is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru open daily from 5:00 AM to 12:00 AM.
Can I order McDonald's for delivery, and what are the delivery hours?
Yes, you can order delivery which is available daily from 5:00 AM to midnight.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does McDonald's at 939 Dillon Rd provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I use the McDonald's mobile app to order food?
You can order using the McDonald's app available on iOS and Android via the provided App Store and Google Play links.
Are there nearby restaurants if I want other dining options near McDonald's?
Yes, nearby dining options include Old Santa Fe Mexican Grille (Mexican), Bao Asian Fusion & Sushi Bar (Asian and sushi), Ruby Tuesday and Smashburger (burgers), Jimmy John's (sandwiches), MAD Greens (salads/vegetarian), and MOD Pizza (pizza).
Which nearby places can I visit for shopping before or after dining at McDonald's?
Nearby shopping destinations include Kohl's department store and My Goods Market convenience store and supermarket.
Are there any nearby financial services near McDonald's?
Yes, nearby financial institutions include Chase Bank, Bellco Credit Union, and Chase Mortgage services.
What attractions or services are near McDonald's for local customers?
Local customers can find services like Health Images at Louisville for imaging, Upper Cervical Chiropractic, FedEx Office for shipping, and recreational opportunities like visits to Rocky Mountain National Park.