Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,092 reviews
5 stars
367
4 stars
243
3 stars
186
2 stars
91
1 star
205
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Order Accuracy
While some customers reported high accuracy in their orders, many others experienced frequent mistakes and missing items.
Bag Fee Controversy
A significant number of customers expressed frustration over the unexpected $0.25 bag fee, questioning its necessity and transparency.
Food Quality
Feedback on food quality was mixed, with some praising fresh food while others complained about cold or poorly prepared items.
Service Speed
Several reviews noted slow service, particularly during busy times, leading to long wait times for orders.
- ARAlex RJan 1, 20265.0This place hits about 80% of the time, which is a good percentage for McDonald’s
- WWWard WaybenaisDec 19, 20251.0I saw a .25 cent bag fee, and ask when that started and was told for 3 years. I know plastic bag fee are 10 cents. I think iI was lied too!
- JFJacob FrazerDec 16, 20252.0Ordered at drive thru and they took my order down wrong, and I didnt notice until after I had already paid. Mentioned it and got attitude from worker. Why would I ask for a large combo but get a medium drink? Doesnt make any sense. Doesnt hapen that often and ha always had friendly enough staff to give me a large drink anyways without any fuss, but not this store. Plus, they couldnt even give me what I asked for anyways. First and last time going here.
- KMKate MarchakDec 4, 20253.0The food from this location is usually fine and I don’t have too many errors with my orders, but the customer service has been poor. The past two mornings I’ve gone to this location, the male worker in the drive through refuses to give me my receipt. At first I shrugged my shoulders and said okay when he never opened the window again. He did it again today and just walked away and then the workers at the other window waved me to come get my food. Same worker in driver through both times. It’s very odd.
- AAAnas AbdeljaberNov 30, 20251.0Not cool that they slid in a $0.25 bag fee without saying anything. I asked and got a weird explanation about needing the bag. Just be straight with people. Transparency goes a long way.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 939 Dillon Rd, Louisville?
McDonald's at 939 Dillon Rd, Louisville is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru open daily from 5:00 AM to 12:00 AM.
Can I order McDonald's for delivery, and what are the delivery hours?
Yes, you can order delivery which is available daily from 5:00 AM to midnight.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does McDonald's at 939 Dillon Rd provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I use the McDonald's mobile app to order food?
You can order using the McDonald's app available on iOS and Android via the provided App Store and Google Play links.
Are there nearby restaurants if I want other dining options near McDonald's?
Yes, nearby dining options include Old Santa Fe Mexican Grille (Mexican), Bao Asian Fusion & Sushi Bar (Asian and sushi), Ruby Tuesday and Smashburger (burgers), Jimmy John's (sandwiches), MAD Greens (salads/vegetarian), and MOD Pizza (pizza).
Which nearby places can I visit for shopping before or after dining at McDonald's?
Nearby shopping destinations include Kohl's department store and My Goods Market convenience store and supermarket.
Are there any nearby financial services near McDonald's?
Yes, nearby financial institutions include Chase Bank, Bellco Credit Union, and Chase Mortgage services.
What attractions or services are near McDonald's for local customers?
Local customers can find services like Health Images at Louisville for imaging, Upper Cervical Chiropractic, FedEx Office for shipping, and recreational opportunities like visits to Rocky Mountain National Park.