Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Lone Tree is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.8
834 reviews
5 stars
402
4 stars
167
3 stars
79
2 stars
48
1 star
138
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent mistakes with their orders, especially with online and delivery orders, leading to frustration.
Portion Sizes
Numerous reviews mentioned small portion sizes, with customers feeling they were not getting value for their money.
Service Quality
While some staff were praised for their friendliness and helpfulness, others were criticized for poor attitudes and lack of professionalism.
Food Quality
Several customers experienced issues with food quality, including undercooked rice, overly salty dishes, and food safety concerns.
Cleanliness
Multiple reviews highlighted cleanliness issues, with dirty tables and unsanitary conditions reported.
CF
Corbin Fromm
5 days ago
1.0
Have messed up my order constantly when I order through the app. Don’t offer refunds for their mistakes.
TW
thomas weymer
Feb 25, 2026
1.0
Ordered door dash from this location for a quick meal in a pinch. My food arrived and barely even touched the edges of the container and there was little to no protein. I already pay a premium to have it delivered, but then to not even be full after eating it was a really big let down. After seeing this location already has 3.8 stars before my review, I should have checked and ordered from somewhere else. Thanks for the rice and cheese Chipotle.
AC
Angelo Chon
Jan 23, 2026
1.0
This place always screws up my door dash order. Never once have they ever prepared my food the way I ordered it. Tonight my chicken still had the bones in it!!!! They also consistently give you much less than other Chipotle’s I’ve been to. Never ordering from here ever again. Worst Chipotle!!
Look at how Chipotle responds to all of the comments which are majority bad “reach out to us blah blah blah…” lol how sad is their customer service and support.
KM
Kiim Mosley
Jan 20, 2026
5.0
I want to take a moment to acknowledge an experience that genuinely mattered to me.
I’ve been to several Chipotle locations over the years, and as someone with allergies, I always ask the same simple question:
“I have allergies—can you change your gloves?”
More often than not, that request is met with subtle resistance, eye-rolling, or the unspoken assumption that I’m being difficult. That feeling—of not being heard—sticks with you.
That did not happen here.
Jimmy removed his gloves immediately. No attitude. No hesitation. No sighs.
Just respect.
He made my allergens feel heard. My situation mattered. My voice wasn’t dismissed or minimized. I was treated with dignity, and that alone made a difference before the food even hit the grill.
And the food?
Perfect.
Not everyone likes their food made the same way. I like my quesadilla crunchy, not soggy—and this one was exactly that. Perfectly cooked, intentional, and done with care.
Because of the way I was treated, I actually ate all of my food. I didn’t leave frustrated or upset from poor service. I left satisfied—because kindness changes the entire experience.
When I got out of the military, Chipotle was one of the first places I worked at. I know the core values. I know the mission. And I know those values haven’t changed—sometimes they just need to be remembered.
Honestly, part of me jokes that I should hold I want to take a moment to acknowledge an experience that genuinely mattered to me.
I’ve been to several Chipotle locations over the years, and as someone with allergies, I always ask the same simple question:
“I have allergies—can you change your gloves?”
More often than not, that request is met with subtle resistance, eye-rolling, or the unspoken assumption that I’m being difficult. That feeling—of not being heard—sticks with you.
That did not happen here.
Jimmy removed his gloves immediately. No attitude. No hesitation. No sighs.
Just respect.
He made my allergens feel heard. My situation mattered. My voice wasn’t dismissed or minimized. I was treated with dignity, and that alone made a difference before the food even hit the grill.
And the food?
Perfect.
Not everyone likes their food made the same way. I like my quesadilla crunchy, not soggy—and this one was exactly that. Perfectly cooked, intentional, and done with care.
Because of the way I was treated, I actually ate all of my food. I didn’t leave frustrated or upset from poor service. I left satisfied—because kindness changes the entire experience.
When I got out of the military, Chipotle was one of the first places I worked. I know the core values. I know the mission. And I know those values haven’t changed—sometimes they just need to be remembered.
Honestly, part of me jokes that I should hold empathy and NLP classes at Chipotle locations—because connection, presence, and respect are what bring humanity back into food service.
Jimmy embodied that.
And it mattered more than he probably knows.
Thank you for seeing me.
My name is Kiim Mosley. The extra “i” in my name is for “I MATTER.”
And so do you. empathy and NLP classes at Chipotle locations—because connection, presence, and respect are what bring humanity back into food service.
Jimmy embodied that.
And it mattered more than he probably knows.
Thank you for seeing me.
My name is Kiim Mosley. The extra “i” in my name is for “I MATTER.”
And so do you!
ZZ
Zane
Jan 13, 2026
5.0
Staff was friendly and courteous especially Layla. Made my experience much better than at some locations.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food can I order at Chipotle Mexican Grill in Lone Tree?
You can order customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Lone Tree?
Chipotle Lone Tree is open daily from 10:00 AM to 10:00 PM.
Does Chipotle Lone Tree offer online ordering and delivery services?
Yes, you can order online for in-store pickup or delivery through their website or mobile app.
How can I contact Chipotle Mexican Grill in Lone Tree?
You can reach them by phone at +1 303-792-0611 or email at co.0143.lonetree@chipotle.com.
Where is Chipotle Lone Tree located?
It is located at 9500 Heritage Hills Cir, Douglas, Lone Tree, CO 80124, near Noodles & Company.
Is Chipotle Lone Tree welcoming and inclusive?
Yes, this location welcomes LGBTQ customers and offers a friendly environment.
Are there other restaurants near Chipotle Lone Tree where I can dine before or after my meal?
Nearby dining options include Noodles & Company, Carmines Pizza & Pasta, Honey Pig Asian Cafe, Jersey Mike's Subs, Firehouse Subs, and Five Guys.
Where can I grab coffee or smoothies near Chipotle Lone Tree?
You can visit Starbucks, Gong cha USA (bubble tea), or Vibe Foods Superfood Bar for coffee and smoothies nearby.
Are there any fitness or wellness centers close to Chipotle Lone Tree?
Yes, The Booty Shop, a gym and pilates studio, is located nearby for your fitness needs.
Does Chipotle Lone Tree have a rewards program?
Yes, you can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
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