Location.com logo
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Brand Certified

Chipotle Mexican Grill

3.8
(834 reviews)

About

Mexican Restaurant
Chipotle Lone Tree is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9500 Heritage Hills Cir, Lone Tree, CO
80124, United States

Hours

Reviews

3.8
834 reviews
5 stars
402
4 stars
167
3 stars
79
2 stars
48
1 star
138

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, especially with online and delivery orders, leading to frustration.

Portion Sizes

Numerous reviews mentioned small portion sizes, with customers feeling they were not getting value for their money.

Service Quality

While some staff were praised for their friendliness and helpfulness, others were criticized for poor attitudes and lack of professionalism.

Food Quality

Several customers experienced issues with food quality, including undercooked rice, overly salty dishes, and food safety concerns.

Cleanliness

Multiple reviews highlighted cleanliness issues, with dirty tables and unsanitary conditions reported.
  • CF
    Corbin Fromm
    5 days ago
    1.0
    Have messed up my order constantly when I order through the app. Don’t offer refunds for their mistakes.
  • TW
    thomas weymer
    Feb 25, 2026
    1.0
    Ordered door dash from this location for a quick meal in a pinch. My food arrived and barely even touched the edges of the container and there was little to no protein. I already pay a premium to have it delivered, but then to not even be full after eating it was a really big let down. After seeing this location already has 3.8 stars before my review, I should have checked and ordered from somewhere else. Thanks for the rice and cheese Chipotle.
  • AC
    Angelo Chon
    Jan 23, 2026
    1.0
    This place always screws up my door dash order. Never once have they ever prepared my food the way I ordered it. Tonight my chicken still had the bones in it!!!! They also consistently give you much less than other Chipotle’s I’ve been to. Never ordering from here ever again. Worst Chipotle!! Look at how Chipotle responds to all of the comments which are majority bad “reach out to us blah blah blah…” lol how sad is their customer service and support.
  • KM
    Kiim Mosley
    Jan 20, 2026
    5.0
    I want to take a moment to acknowledge an experience that genuinely mattered to me. I’ve been to several Chipotle locations over the years, and as someone with allergies, I always ask the same simple question: “I have allergies—can you change your gloves?” More often than not, that request is met with subtle resistance, eye-rolling, or the unspoken assumption that I’m being difficult. That feeling—of not being heard—sticks with you. That did not happen here. Jimmy removed his gloves immediately. No attitude. No hesitation. No sighs. Just respect. He made my allergens feel heard. My situation mattered. My voice wasn’t dismissed or minimized. I was treated with dignity, and that alone made a difference before the food even hit the grill. And the food? Perfect. Not everyone likes their food made the same way. I like my quesadilla crunchy, not soggy—and this one was exactly that. Perfectly cooked, intentional, and done with care. Because of the way I was treated, I actually ate all of my food. I didn’t leave frustrated or upset from poor service. I left satisfied—because kindness changes the entire experience. When I got out of the military, Chipotle was one of the first places I worked at. I know the core values. I know the mission. And I know those values haven’t changed—sometimes they just need to be remembered. Honestly, part of me jokes that I should hold I want to take a moment to acknowledge an experience that genuinely mattered to me. I’ve been to several Chipotle locations over the years, and as someone with allergies, I always ask the same simple question: “I have allergies—can you change your gloves?” More often than not, that request is met with subtle resistance, eye-rolling, or the unspoken assumption that I’m being difficult. That feeling—of not being heard—sticks with you. That did not happen here. Jimmy removed his gloves immediately. No attitude. No hesitation. No sighs. Just respect. He made my allergens feel heard. My situation mattered. My voice wasn’t dismissed or minimized. I was treated with dignity, and that alone made a difference before the food even hit the grill. And the food? Perfect. Not everyone likes their food made the same way. I like my quesadilla crunchy, not soggy—and this one was exactly that. Perfectly cooked, intentional, and done with care. Because of the way I was treated, I actually ate all of my food. I didn’t leave frustrated or upset from poor service. I left satisfied—because kindness changes the entire experience. When I got out of the military, Chipotle was one of the first places I worked. I know the core values. I know the mission. And I know those values haven’t changed—sometimes they just need to be remembered. Honestly, part of me jokes that I should hold empathy and NLP classes at Chipotle locations—because connection, presence, and respect are what bring humanity back into food service. Jimmy embodied that. And it mattered more than he probably knows. Thank you for seeing me. My name is Kiim Mosley. The extra “i” in my name is for “I MATTER.” And so do you. empathy and NLP classes at Chipotle locations—because connection, presence, and respect are what bring humanity back into food service. Jimmy embodied that. And it mattered more than he probably knows. Thank you for seeing me. My name is Kiim Mosley. The extra “i” in my name is for “I MATTER.” And so do you!
  • ZZ
    Zane
    Jan 13, 2026
    5.0
    Staff was friendly and courteous especially Layla. Made my experience much better than at some locations.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food can I order at Chipotle Mexican Grill in Lone Tree?

You can order customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Lone Tree?

Chipotle Lone Tree is open daily from 10:00 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: