Chipotle Lone Tree is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including undercooked rice, stale chips, and poor meat preparation.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Portion Sizes
Numerous customers complained about small portion sizes, often feeling they received less food than expected.
Cleanliness
Several reviews mentioned cleanliness issues, with dirty tables and unsanitary conditions noted.
Inconsistent Experiences
Customers experienced a mix of positive and negative visits, indicating inconsistency in service and food quality.
BT
Bishrel Tenuun
Nov 6, 2025
1.0
I ordered online 10 minutes before arriving. Then I told an employee there, waited 12 minutes, and told another employee to get my order. Is this a restaurant or what?
PG
Patricia Garber
Nov 3, 2025
1.0
Wow, what a frustrating day with chipotle. My poor door dasher, who was a senior and had a broken arm had to go back multiple times to recheck everything was in the order (because things kept showing up missing) and they promised him it was before he left again. Well, half the order was missing so I had to spend another $100 re-ordering the chicken build-your-own bowl. I couldn't get ahold of anyone at the store for a refund or reorder. l've ordered here so many times and something is forgotten every time.
I'm extremely frustrated with how much extra work this has created and the inability to get $100 back for a build your own bowl. That's stealing, btw.
KP
K. Beth Passwaters
Oct 16, 2025
5.0
Just tried the new Red Chimicurri and it is absolutely fantastic! Hubby had the carne asada and I had the chicken bowl. Both were delicious! I tried the new carne asada and will def be getting that next time! That new red chimichurri sauce is incredible! Hubby and I are very hopeful it will be around permanently!!
Every time I go to this location it is a good experience! The staff is always friendly and they give very good portions! I’m in and out in no time and never disappointed!! Keep up the good work!
PF
Peter Fradkin
Oct 12, 2025
2.0
There is one girl texting on her phone while serving a customer. The customer is waiting for her bowl to be finish and she is constantly texting. You can tell her other co workers are annoyed with her. Texting with her gloves on and serving customers. Management needs to do something to help their staff cause watching her service is horrible.
Plus, the chips were stale 😴
DD
Derp Derp
Oct 11, 2025
5.0
Great portions and always right with the orders go here