Pizza Hut

Reviews

• TT

  TheDeluxeMike

  Mar 12, 2026
  1.0
  No one is ever behind the front desk when you come in, so you end up just waiting forever even if you can see your food in the heat storage. It makes picking up an order feel impossible because there’s nobody to communicate with
• AS

  Ashley Sutton

  Feb 13, 2026
  1.0
  Unfortunately, we've had nothing but issues with this pizza hut location, despite repeated attempts. Out of Pan crust at least 3 different times we've ordered. Wrong orders given at pickup. Using outside delivery services who take your food or don't pick it all up, even though you order through the Pizza Hut app to try to avoid this... And no way to report the issue in the app either. Impossible to get on the phone to fix issues as well. Clearly understaffed and unprepared.
• ZW

  Zach W.

  Feb 1, 2026
  1.0
  Well this was probably the last time we get Pizza Hut. We have tried this location multiple times, also the Bowles location. While the Bowles location has better customer service, the food has been pretty bad. This Ken Caryl location has really horrible customer service and the lobby as you walk in is covered in trash. We got home to open our pizza that we definitely are upset. The prices for this pizza are ridiculous and honestly a frozen pizza from the store has a lot more to offer. Sad to know the things you grow up with are just complete trash now. A pic of pizza will be here, feel free to notice this was a takeout order. Notice no cheese on most of the pizza. Yet another lost customer!
• VD

  Vincent DeNome

  Nov 22, 2025
  1.0
  So, I was feeling nostalgic tonight, and decided to get pizza hut, first time in years. And dang, I was reminded of why we stopped and hadn't gone back. First, you pull up to this location at night and with no lit signage, it was challenge to find. Luckily there was a worker standing on the ramp smoking by their door. Not something a guest wants, to walk throw a plume of smoke from worker 3 ft from the door as they enter. That was gross. Then the instead had a definite funky smell. The I side was also gross, trash on the floor both in front and behind their counter, placed looked messy. Also gross. Then the worker who previously greeted me at entrance with his plume of smoke, helped me check out. Very long hair down, handy me my stuff with dirty hands. Gross. I get home with my stuff and unfortunately, the nostalgia had to go incomplete because no marinara sauce for my hard bread sticks. The slices were variety sized lol with some huge ones and some what must have been appetizer portioned ones. We divided the rather large ones so everyone could enjoy. We we also did without toppings. It looks like the pepperoni we recieved likely accidentally fell onto our pizza, because only a couple slices were lucky to get them. So, pizza hut..... not sure if this is specific to this location, but this was a sad and really rip-off of an experience. Years ago, quality disappeared, so we left, and looks like it is still the status quo. So looks like we won't be adding back into the rotation. Which is really sad, grew up with pizza hut, would have been nice to bring it back.
• TR

  Tiffany R

  Nov 9, 2025
  1.0
  Horrible customer service at this location!

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