Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with incorrect orders, including missing items and wrong food.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and inattentiveness.
Food Quality
Several reviews mentioned food being cold, old, or poorly prepared, leading to dissatisfaction.
AI Ordering System
The new AI ordering system received significant criticism for being frustrating and ineffective.
Cleanliness
Concerns were raised about cleanliness in the restaurant, including unsanitary conditions and lack of proper food handling.
NS
Nevin Selman
3 days ago
1.0
"We charge 54cents for ranch" is the easiest way to get a 1star review.
CA
Christopher Applegate
5 days ago
4.0
Best fast food burger period
FF
Faith
5 days ago
2.0
The customer service is awful.
JY
Jon Young
Feb 10, 2026
1.0
I’m beyond shocked how a fast food establishment can be THIS bad, but this Wendy’s shocks me every time I try them again. The New AI ordering system makes talking to telemarketers seem pleasant, and the accuracy is abysmal. It seems like once you make it through this system you still have a 50/50 chance of getting your order right here, and the only way to remedy it is to drive back to the restaurant. I keep trying to give them another chance, but I think tonight is my last attempt, I’m sick of throwing my money away.
PK
Paul Klink
Jan 31, 2026
1.0
.57 cents for ketchup when you order fries is Robert. Wendy’s is insane to think a medium fry with sauce is 4.25. . Absolute trash of a location. the new AI ordering kiosk is painful. They don’t disclose on the ordering board that they charge you for any sauce. 12 dollar meal didn’t include a single sauce.