Smashburger

3.6
686 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
7740 W. Alameda Ave., Lakewood, CO
80226, United States

Hours

Reviews

3.6
686 reviews
5 stars
313
4 stars
111
3 stars
62
2 stars
52
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service from staff members like Holly, Phil, and Nichole.

Food Quality

The burgers and fries received positive feedback for their taste, with some customers highlighting specific items like the mushroom truffle burger.

Cleanliness

Several reviews noted improvements in cleanliness, particularly in the dining area and restrooms.

Staffing Issues

Multiple customers expressed concerns about understaffing, leading to long wait times and poor service during busy hours.

Inconsistent Experience

Some customers reported inconsistent experiences, with varying levels of service and food quality on different visits.
  • AD
    Anna DeLuna
    1 day ago
    1.0
    Ordered twice online and unfortunately instead of bring the food inside our business they just left it outside. I left specific directions on delivery. No message no update. The driver left it outside with no heads up. Food was cold. Not sure who drives for Smash burger but terrible service. Lakewood location just doesn't care.
  • MF
    M F
    Nov 11, 2025
    2.0
    Rude and unprofessional guy at cash register just now. I ordered a double deluxe chicken smash “as it comes.” They got my order wrong (added pickle, cheese, and onion). I came in and told him. He literally argued with me THREE times telling me it was right … he wouldn’t back down until he looked at the menu board BEHIND HIM which clearly stated what comes on it. Why are you gaslighting customers? Especially those who seem to know the menu better than the workers.
  • CC
    c cooper
    Oct 26, 2025
    1.0
    Stood at the counter for almost 10 min while the 3 people working just ignored me, couldn’t even order food……
  • AN
    Ani Napuli
    Oct 6, 2025
    5.0
    Great customer service (Robert) 😛. Food fire as always
  • LR
    Luke Riddle
    Oct 5, 2025
    2.0
    I was very hungry so stopped for burger. There was small line. I quickly ordered and sat down. While I waited for 40 minutes for my burger (which they prepared incorrectly), I needed to use the restroom. I nearly slipped on my way due to the overwhelming amount of grease on the tile floor near the entrance to the restroom. It made me look more closely at the overall cleanliness, and I was gobsmacked. They weren't even wiping tables between customers. Ill never eat Smahburger again. Congrats

Frequently Asked Questions About Smashburger

What type of food does Smashburger serve?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours of Smashburger in Lakewood, CO?

Smashburger is open Monday through Thursday and Sunday from 10:30 AM to 9:30 PM, and Friday and Saturday from 10:30 AM to 10:00 PM.