Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers reported long wait times, poor service, and instances of staff being rude or unprofessional.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for being untrained or overwhelmed.
Food Quality
The quality of food was inconsistent, with some customers enjoying the burgers while others noted issues like cold food and greasy items.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions, impacting the overall dining experience.
Management
There were mixed reviews about management, with some praising managers for their attentiveness and others criticizing the lack of effective management.
JC
Jonathan Cortez
Feb 23, 2026
1.0
Everyone's always hiding or sum
iv been standing waiting to order for 15 minutes the girl sees me and literally runs to hide in the back I seen her. Need better workers that wanna work
JM
Jeffrey Myers
Feb 16, 2026
1.0
Don’t come to this place, second time here, I thought the first time was maybe just a bad day for them. Nope, not well managed.
1. Always short staffed
2. Long wait times
3. Dirty tables
4. No ice
5.
AM
Arianna Montoya
Feb 10, 2026
1.0
I had a pickup order and arrived to pick it up in about 15 minutes. I could see my order sitting there but out of respect for the woman working I waited to be addressed because she was busy. Proceeded to wait 5 minutes with her ignoring me every chance she got. I then went up to the side counter and she still ignored me so I had to ask her about my order to which she grabbed it and gave it to me. No here you go or sorry about the wait just handed it to me and went back to working. I'm no prick but like....I always at the very least address people at my job with a good attitude. She went out of her way to ignore me and whoever else was standing next to me. When I got home food was nearly cold.
Edit: Since reading the other reviews I've realized this is an ongoing issue. I will be going to the other location on Wadsworth.
AC
Adeline Cress
Jan 31, 2026
1.0
Assistant Manager lady with purple hair was super rude and ruined the experience. It was utterly disdainful the way she sabotaged our beautiful day and experience by acting in a way that utterly disappointed me and left me yearning for a person who knows how to treat their customer. Will NOT be returning.
AL
Angelica lion
Jan 27, 2026
5.0
Stephanie and the staff at this place are incredibly friendly and go above and beyond to make sure I have a great time every time I visit. The food is amazing, and the atmosphere is clean, welcoming, and fun. I come here at least once a week, usually on Tuesdays or Sundays. I would give this place a perfect 10 out of 10 experience.
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger in Lakewood, CO?
Smashburger is open Monday through Thursday and Sunday from 10:30 AM to 9:30 PM, and Friday and Saturday from 10:30 AM to 10:00 PM.
Does Smashburger offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services. Delivery hours generally run from 10:00 AM to 9:00 PM on weekdays and Sunday, and from 11:00 AM to 9:30 PM on Friday and Saturday.
Can I order Smashburger's menu online or via an app?
Yes, you can order Smashburger's menu online through their website or via the Smashburger app available in the Apple App Store.
Is Smashburger family-friendly and accessible?
Yes, Smashburger welcomes families, has a children's menu, high chairs, wheelchair accessible entrance, parking, seating, and restrooms.
Does Smashburger serve alcohol and coffee?
Yes, Smashburger serves beer and other alcoholic beverages as well as coffee.
Can I find Smashburger near the Alameda & Wadsworth area in Lakewood?
Yes, Smashburger is located near the Alameda & Wadsworth area, a location with various American and burger restaurants, making it a convenient spot for dining if you are in this popular area.
Are there any health stores close to Smashburger where I can shop?
Yes, there are multiple GNC stores near Smashburger in Lakewood where you can purchase vitamins, supplements, and health products.
What other dining options are available near Smashburger?
Near Smashburger, you'll find Noodles & Company, an Asian restaurant specializing in noodles and other dishes, providing a tasty alternative if you want a different cuisine.
Is there any community service or non-profit organization near Smashburger?
Yes, the West Metro Professional Firefighters community service and non-profit organization is nearby, which may be of interest to those visiting the area for various activities.
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