Panera Bread

Reviews

• JG

  Jamie Garrison

  Nov 16, 2025
  1.0
  The ladies that work here are rude/loud and VERY unprofessional- they were venting loudly enough for the whole dining room to hear about how much they hate working here and hate their manager- I just hope they don't take their frustrations out on my food.
• BD

  briseida duran

  Nov 13, 2025
  1.0
  I never tend to leave reviews but this seriously made me upset. If you call this a whole sandwich, well I don’t want to know what’s half. I got a whole chipotle chicken avocado melt in hopes that it would look like usual but I got this. Ik I didn’t not just pay almost 15-20 dollars just for this.
• SK

  Shauna Kanel

  Nov 11, 2025
  3.0
  So busy, understaffed, noisy. Took more than 15 mins to get my order of a soup and sandwich.
• AR

  Alexis Ruelas

  Nov 10, 2025
  1.0
  We've been eating here for about 13 years and it has continued to go down in quality over the years. It has come to the point where we won't eat here for a year and then give it another try and it is just as bad. They will regularly forget side items. They consistently put the wrong bread on the sandwiches. Asking for modifications will be hit or miss if they actually do it correctly. 9 times out of 10 we will get salads that are filled with gross lettuce that no one would ever eat because it is black and slimey. If you order delivery through Panera's website, they won't be able to refund or redeliver food without trying to get Door Dash approval which is frustrating because might as well have ordered through the Door Dash app. We called to get a full refund or redelivery on a completely bad order and we sat on hold for 25 minutes to get an answer. She finally said the dasher would be there in 5-10 minutes and the restaurant is 5 minutes from our house. It still took another 30 minutes. The dasher arrived and said that it wasn't ready and he was waiting. It arrived and 1 sandwich was wrong, 1 had slimey and black lettuce, and both salads again had black and slimey lettuce. You would think having to remake the full order that they would make sure it was good this time. Clearly they think it is too late to give proper lettuce. I'm in awe of how bad that whole experience was. The "manager" who answered was also the same girl Bree mentioned in another past bad review. Overall, we will probaly not continue to eat here again.
• KS

  kimberly Soria-Cardona-Ruiz

  Nov 3, 2025
  1.0
  I went into my local panera, where I spend a lot of money every single week, and to my surprise, there was no shift supervisor on the floor, there was just a shift lead whose name was "Bree" Who refused to honor a special that the store is currently running until the end of the day. The cashier, who took my order could not figure out how to put in the special, and she didn't even try to put in my order, she did nothing at all to help me. She could have easily placed the order, put a credit into her computer or an override or something....But instead, she gave me the number to corporate and said that there was nothing she could or was willing to do. So instead of taking the time or the effort to help me, she would rather have rather me call corporate to make a complaint than to do her job and help a loyal customer for many, many years. All this over a five dollar bowl of soup. She was super rude, you could tell she did not care at all what I thought or what I was upset about, and couldn't handle the situation as a whole and obviously had no experience dealing with difficult situations. It really saddens me that this panera decided to put just whoever on the floor, with no experience, leaving the store unattended without a supervisor present to handle what needed to be done. In the end, I left the store with corporate on my line, explaining to them the situation and without the food in my hand that I had originaly went to get.

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