Location.com logo
Brand Certified

Arby's

3.8
(1030 reviews)

Business Details

7637 W Jewell, Lakewood, CO
80232, United States
(303) 985-3457

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7637 W Jewell, Lakewood, CO
80232, United States

Hours

Reviews

3.8
1,030 reviews
5 stars
462
4 stars
251
3 stars
133
2 stars
60
1 star
124

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.

Food Quality

There were numerous complaints about food being cold, not fresh, or poorly prepared, with some customers expressing dissatisfaction with the overall taste.

Customer Service

Feedback highlighted inconsistent customer service, with some staff being friendly while others were reported as rude or dismissive.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.

Availability Issues

Customers expressed disappointment over the unavailability of key menu items, particularly roast beef, which is a signature offering.
  • SS
    Sarah Steen
    Feb 22, 2026
    1.0
    I just wanted some food after work, please update the hours that you're able to order food through the app, I got there and they straight up lied to me saying my order was at another place and when I came back I found out they had actually canceled it right after I ordered even though I got a verification email and the app showed the order as ready. Ok fine, but I was there on time to get food before close, if they would have just been straight up with me I could have gotten my food by ordering it normally and we would've all been fine, but instead im out $20 and still hangry
  • JG
    Joseph Gonzales
    Feb 8, 2026
    5.0
    I love Arby's so when the staff is friendly and respectful makes me want to go there more often then I do.
  • CD
    CrazyGrandpa “Crazygrandpa” David-Finch
    Feb 1, 2026
    4.0
    Very bizzy Saturday and Sundays. Staff struggled to be organized. The manager needs more training on how to train people..
  • KV
    Kristina Vivona
    Jan 25, 2026
    2.0
    If this was my first time trying arbys I'd never come back. They didnt have order when we got there and looked confused, follow that by a manager that was mean to their employees and they all looked frazzled. I bring home my order once they made it and 2 sandwiches weren't even wrapped. I mean the full sandwich sticking completely out the wrapper. Then the brisket sandwiches we so messy, oil everywhere like they didnt even attempt to drain the meat before throwing it on the sandwich and bbq sauce all over the boxe and bun. Then I go to open my gyro....... only it wasnt the gyro I ordered.... it was a French dip? I think? Idk what's going on in there but less than pleased today.
  • LS
    Leslie Sisneros
    Jan 15, 2026
    1.0
    Placed a mobile order. Upon pick up, checked order and items were missing. The man behind the counter had a terrible attitude! He had to go back twice to get the items then made a snarky remark about needing to walk back in forth after asking if there was anything else. Also, gave me attitude when I asked for Arby's sauce. We came home and realized or order was still wrong and additional items were still missing. Get the order right the first time if you're looking to save steps!

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others