Arby's

3.8
1019 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7637 W Jewell, Lakewood, CO
80232, United States

Hours

Reviews

3.8
1,019 reviews
5 stars
459
4 stars
248
3 stars
133
2 stars
58
1 star
121

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others noted rudeness and disinterest.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about cold or poorly prepared items.

Cleanliness

Multiple customers expressed concerns about the cleanliness of the restaurant, including dirty tables and sticky floors.

Speed of Service

Service speed varied significantly, with some customers experiencing long wait times, especially during peak hours.
  • MD
    Mike DiCaprio
    Jan 4, 2026
    5.0
    Very fresh food and hot .
  • JJ
    Jonathan Jiminez
    Jan 2, 2026
    1.0
    Pulled up to the drive-through to get a little late night snack only to pull off and get home to eat my meal At first bite and first sight, you could tell that the product was not fresh although it was about five dollars for the two snacks that I bought. I was extremely disappointed because I didn’t get to eat the rest of my meal for the night. Not to mention, did I waste gas or probably most importantly, wasted my time on even stopping and giving this place a try This is just so unacceptable there has to be a manager on duty that does something about this or a area consultant that makes their managers have expectations for crew members to have fresh product available
  • SB
    Sarah Bats
    Dec 15, 2025
    2.0
    Cold jalapeno poppers, and I only got like 4. The drive thru guy was nice but the food taste super old and not fresh.
  • TA
    Timothy Hofstadter (Phobos Anomaly)
    Nov 29, 2025
    3.0
    A very disappointing experience. I normally don't post negative reviews and I'm rather forgiving of a lot of things, but the number of mistakes in such a short amount of time really prompted me to review, if only so the GM of this location can see the feedback and perhaps find areas to improve. Firstly, the young man operating the drive through had no sense of customer service or friendliness. His tone was disinterested, cold, dismissive and of flat affect. I've worked fast food many times so I know it can be soul sucking but you must do your best. Had I not reminded him of my drink, he wouldn't have handed it to me. Secondly, I ordered a gyro, with gyro meat, the receipt and drive thru screen confirmed this selection, but I received a gyro full of turkey instead. That said, I enjoyed it and it was well assembled and tasty, but distinctly not what I ordered. Overall, I think this location could benefit from a focus on order accuracy and customer service. That kind of attention to detail is what attracts loyal return customers.
  • LL
    Leigh Ann Lewis
    Nov 20, 2025
    5.0
    Clean, friendly, and well run.