Food Quality
Many customers expressed disappointment with the food quality, particularly with recent changes to popular dishes like chicken and waffles, which were described as bland or poorly executed.
Service Issues
While some reviews praised the staff for being friendly and attentive, there were numerous complaints about poor service, including long wait times and incorrect orders.
Atmosphere
The atmosphere received mixed reviews; some enjoyed the vibe and cleanliness, while others found it overcrowded and noisy, making it difficult to converse.
Pricing Concerns
Several customers noted that the prices were high relative to the portion sizes and quality of food, leading to dissatisfaction with the overall value.
Management Feedback
There were multiple mentions of management issues, including unprofessional behavior and a lack of responsiveness to customer concerns, which negatively impacted the dining experience.