Customer Service
Many customers praised the friendly and attentive staff, highlighting their positive interactions and willingness to help.
Order Accuracy
Several reviews indicated issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
Speed of Service
Customers frequently mentioned slow service, particularly during busy times, with long wait times in both the drive-thru and in-store.
Food Quality
While some customers enjoyed the food, others criticized the quality and freshness of the bagels, with reports of poorly made items.
Cleanliness
Feedback on cleanliness was mixed, with some customers noting dirty tables and a need for better maintenance in the dining area.