Quality Decline
Many customers noted a significant decline in the quality of baked goods and deli items since the change in ownership, with complaints about dry pastries and lower-quality ingredients.
Customer Service
While some reviews praised the friendly staff, there were numerous complaints about poor service, including order mistakes and unhelpful responses to customer inquiries.
Menu Changes
Customers expressed disappointment over the reduction in menu variety, particularly the discontinuation of popular items and the simplification of offerings that previously made the bakery unique.
Wedding Cakes
Despite the overall decline in quality, several reviews highlighted positive experiences with wedding cakes, noting their beauty and taste.
Pricing Concerns
Many customers felt that the prices were too high for the quality of food received, leading to feelings of being overcharged.