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Brand Certified

Wendy's

3.0
(812 reviews)

Business Details

(720) 348-2906

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9365 Hepburn St, Highlands Ranch, CO
80129, United States

Hours

Reviews

3.0
812 reviews
5 stars
217
4 stars
162
3 stars
105
2 stars
75
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews highlighted issues with food quality, such as cold or stale items, and incorrect orders.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions.

Staff Attitude

There were mixed reviews on staff friendliness, with some praising the staff while others reported rude or unprofessional behavior.
  • LL
    LocalGirl423
    Feb 19, 2026
    5.0
    It’s very nice compared to other Wendy’s. Food was fast and we were in and out in 20 minutes. Food was fresh and hot too. Nice meal
  • ES
    Erik Schwerin
    Jan 4, 2026
    1.0
    Walking up to the register was not greeted, was stared at but not helped. All the employees were just standing talking the entire time in the restaurant not cleaning nor wanting to take our order. Had to walk away from the counter and come back in order to get helped. Gave my order then was stared at not asking if I wanted the meal or anything else. There was still Christmas playing very loudly not only you could the music the employees were playing behind the register.
  • BB
    Brandon
    Nov 12, 2025
    1.0
    Dive through attendant told me they charge for ranch now. No way to add it on my order through the app. Done with Wendy's.
  • RH
    Raymond Hammond
    Oct 6, 2025
    5.0
    Fast service food was hot thank you
  • LG
    Lisa Ginther
    Oct 5, 2025
    1.0
    If a customer asks for a salad with an ingredient taken off, the customer needs to be told that the salad is premade and the ingredients will be picked off so that the customer can make informed choices. Many people have severe allergies and intolerances and just taking off an ingredient will not suffice. Y'all can literally put people in the hospital by not informing them I ordered my salad with no cheese and nothing was mentioned to me about the cheese being on the salad but picked off, a fact I had not learned until after I arrived home to eat the salad. Had I known that, I would have just not ordered the salad in the first place.

Frequently Asked Questions About Wendy's

What are the operating hours for the drive-thru at this Wendy's location?

The drive-thru is open from 6:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.

Is this Wendy's location currently open?

Yes, this Wendy's at Highlands Ranch Pkwy & Hepburn is open and committed to serving customers daily.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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