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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor communication.
Food Quality
Many reviews mentioned cold or poorly prepared food, with complaints about items being missing or incorrect.
Cleanliness Issues
Several customers noted unsanitary conditions, particularly in restrooms and the play area, impacting their overall experience.
Inconsistent Experience
While some customers praised specific visits for good service and food, many others expressed frustration over frequent mistakes and long wait times.
Management Concerns
Feedback indicated issues with management responsiveness and staff training, leading to a lack of accountability and customer satisfaction.
PR
Partheepan Ramalingam
4 days ago
1.0
This is very ridiculous as this branch staff who is wearing dark blue was talking in video call with full volume on one of the customer tables disturbing the customers more than 20 mins.. never expected this kind of behavior that too from the staff who is wearing dark blue
SL
Shadow Lord
4 days ago
4.0
The service is standard, nothing to write home about. The food is prepared decently, and the location always seems clean. Relatively quick process, but sometimes my orders that are just a drink can take 10+ minutes in the morning.
TB
Tony B
Nov 17, 2025
2.0
This McDonalds charges full drink price for a Medium or Large Ice Water. Many other McDonalds do not and many others charge a small up charge for larger sizes of water. I am willing to pay for the cup, the water, the ice, the service and a reasonable profit. But full price is not reasonable.
AY
Amy Hee Yoo
Nov 15, 2025
1.0
This is the worst McDonald’s I’ve ever been to.
They constantly get items wrong or leave things missing from the order.
The employees are not properly trained either.
Today, an employee named Maddie even shook her head at me when I asked a simple question and behaved rudely, which happens all the time.
SK
steph kimble
Oct 30, 2025
3.0
It's like they don't care. Half the time my cheese isn't even melted.