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Jimmy John's

2.7
(240 reviews)
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Business Details

9325 Dorchester St, Highlands Ranch, CO
80129, United States
(303) 470-3055
https://locations.jimmyjohns.com/co/highlandsranch/sandwiches-1551.html

About

Sandwich Restaurant

Location

Jimmy John's
9325 Dorchester St, Highlands Ranch, CO
80129, United States

Hours

Reviews

2.7
240 reviews
5 stars
69
4 stars
25
3 stars
12
2 stars
21
1 star
113

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Customers frequently reported long wait times for delivery, often exceeding an hour, with some orders taking up to two hours.

Customer Service

Mixed feedback on customer service; while some praised individual staff members, many noted rudeness and lack of professionalism from others.

Order Accuracy

Numerous complaints about incorrect orders, missing items, and poor sandwich quality, leading to customer frustration.

Management Problems

Several reviews indicated poor management and operational issues, contributing to the overall negative experience at this location.

Food Quality

Inconsistent food quality reported, with some customers receiving sandwiches with little to no meat or incorrect toppings.
  • NA
    Neo Anderson
    3 days ago
    1.0
    This place has 2.7 stars.. RUN
  • SB
    Sean Boyer
    Feb 22, 2026
    5.0
    Mathew, Ziggy and Meldon did a great job taking our orders. In particular Mathew went above and beyond in making my family and I feel comfortable!!!!
  • AB
    A Baker
    Feb 9, 2026
    3.0
    The worst rewards program on the planet
  • TH
    Tyler Holmes
    Jan 6, 2026
    1.0
    Absolutely ridiculous. They can't even take delivery orders, because of how ill managed it is.
  • KK
    Kitty
    Oct 5, 2025
    5.0
    I ordered delivery since my hubby had the car for the day. The manager Everitt called to let me know they didn’t have a driver in house and they would be going through Uber Eats for delivery which is fine. Hubby got off work and there were just a few minutes left for the latest delivery time through uber eats so we decided to just cancel the order and he’d pick up something on his way home. Everitt was so sweet and professional and immediately apologized profusely for the wait and cancelled the order. I love Jimmy John’s in general and the customer service was excellent tonight even if I had to miss out on a yummy sub!
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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