Jimmy John's

2.6
237 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9325 Dorchester St, Highlands Ranch, CO
80129, United States

Hours

Reviews

2.6
237 reviews
5 stars
68
4 stars
25
3 stars
11
2 stars
21
1 star
112

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, often exceeding an hour, with some experiencing delays of up to two hours.

Customer Service

Mixed reviews on customer service; while some praised individual staff members for their kindness, many others reported rude behavior and poor service.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and sandwiches not made as requested.

Food Quality

Several reviews mentioned issues with food quality, including overcooked bread, soggy sandwiches, and insufficient meat.

Management Concerns

Many customers expressed dissatisfaction with the management and overall organization of the location, citing poor training and lack of responsiveness.
  • TH
    Tyler Holmes
    6 days ago
    1.0
    Absolutely ridiculous. They can't even take delivery orders, because of how ill managed it is.
  • KK
    Kitty
    Oct 5, 2025
    5.0
    I ordered delivery since my hubby had the car for the day. The manager Everitt called to let me know they didn’t have a driver in house and they would be going through Uber Eats for delivery which is fine. Hubby got off work and there were just a few minutes left for the latest delivery time through uber eats so we decided to just cancel the order and he’d pick up something on his way home. Everitt was so sweet and professional and immediately apologized profusely for the wait and cancelled the order. I love Jimmy John’s in general and the customer service was excellent tonight even if I had to miss out on a yummy sub!
  • JK
    Jackson Kincaid
    Aug 30, 2025
    2.0
    Overall bad experience. Ordered online expecting to go in and wait maybe 5 minutes. Went in and waited almost 20 just to get my online ordered sandwich. Brought it back and it wasn’t even cut when I clicked the cut in half button which one why even have that. Just shows the level of care they have.
  • AW
    Andy W.
    Feb 26, 2024
    2.0
    Prices have become outrageous here. Ordered a Cajun Chicken wrap, but instead received a Chicken Ceasar wrap that had almost zero chicken in it, and was awful tasting. The wrap cost $12.50, and if you add chips and a drink, it is almost $20. Literally will not be back. This place was great when it used to be cheap, but at these prices, there are way better options.
  • MR
    Melissa Rieger
    Sep 23, 2022
    5.0
    The crew working Friday night 9/23 was so great! I recently broke my leg and so I called in my order and they ran it out to my car. They got not only my order right, but honestly their kindness made my night.