Service Issues
Customers frequently reported long wait times, disorganization, and poor service, with many expressing frustration over incorrect orders and staff behavior.
Staff Performance
While some reviews praised individual staff members, particularly the manager Heather, others noted a lack of professionalism and teamwork among employees.
Food Quality
The quality of food received mixed reviews, with some customers enjoying the bagels and sandwiches, while others complained about incorrect orders and unsatisfactory preparation.
Cleanliness
Several customers mentioned that the store was dirty and in need of better maintenance, impacting their overall experience.
Atmosphere
The atmosphere was described as chaotic and unwelcoming at times, with complaints about the lack of seating and a negative environment.