Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Highlands Ranch is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.1
264 reviews
5 stars
90
4 stars
39
3 stars
22
2 stars
23
1 star
90
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many noting a toxic work environment and poor management.
Food Quality
Numerous reviews highlighted issues with food quality, including undercooked rice, burnt chicken, and inconsistent portion sizes.
Order Accuracy
Many customers experienced problems with incorrect orders and missing items, particularly with online and takeout orders.
Cleanliness
The restaurant was often described as dirty, with unclean tables and trash overflowing, contributing to a negative dining experience.
SP
Skyler Patrick
Feb 25, 2026
5.0
There was a glitch on my order and it had me saying it was here but the directions were pointing to my last chipotle, many miles away. The young gentleman I “calmly” discussed this to and his manager took care of the problem and I got my order at this location’s expense. I was having a bad day and this seemed to add to that until it didn’t. Thank you so much!
TA
Trey Ahern
Feb 24, 2026
1.0
Avoid this Chipotle location due to a toxic work environment driven by poor management. Far from the core Chipotle value of “Treating People Right”.
As a nearby resident, I have generally steered clear of this restaurant based on a rude staff. Hoping for improvement, I visited recently and witnessed firsthand why the staff often appears disengaged and curt: the management fosters a highly stressful and unprofessional atmosphere.
During my order (a straightforward burrito and bowl), I observed a young team member being repeatedly reprimanded and verbally berated by the manager on duty over minor issues—such as a slightly delayed meat refill notification, adding a few extra pieces of chicken to my daughter’s burrito to enhance satisfaction, and perceived slowness in pace.
These criticisms were delivered loudly and publicly, with additional snide remarks from other staff members, all clearly audible to customers in line and those dining in the restaurant. Corrections that should never be pointed out publicly.
The manager in question—a woman with prominent facial and body tattoos, died black hair, and exaggerated eyelash enhancements—conducted herself in a manner that undermined team morale and projected unprofessionalism to everyone present. She even took a long break to vape in front of the restaurant and talk on the phone. This style of leadership appears to be the primary driver of the burnout and rudeness frequently reported here.
To the dedicated frontline staff: I sympathize with the challenging conditions you face under such supervision.
Prospective customers seeking a pleasant dining experience or potential employees looking for a supportive workplace would be well-advised to choose a different location.
The food may be standard Chipotle fare, but the environment created by management makes it unworthy of repeat visits or employment consideration.
TA
T Avila
Feb 22, 2026
1.0
This is the worst chipotle I’ve ever been to in my life. Not even exaggerating. The juice has a bunch of slimy floaters . The soda machine shoots just water no syrup , the rice and beans are disgustingly mushy, and the meat is always dry . I tried to give this location a chance , THREE times hoping the next time would be better but it disappointed every single time. I do NOT recommend coming to this location especially when a steak burrito and medium drink cost $19
JJ
JJ
Jan 25, 2026
1.0
I usually order takeout from this location, but the experience has become consistently frustrating. While I try to be patient with the younger staff, there are a few major issues that need to be addressed by management:
• Portion Inconsistency: There is a glaring difference between dining in and taking out. When I order to-go, I consistently receive about 2/3 the amount of meat compared to what I get when I'm standing right in front of the counter. Even when ordering two identical bowls at the same time, the ratios of toppings and proteins are completely different between them. There is zero consistency.
• Unprofessional Atmosphere: I understand that many of the employees are teenagers, but the lack of training is obvious. On multiple occasions, I've had to wait while staff members were playing around or even fighting with each other in front of customers. It makes me wonder if there is actually a manager on duty to supervise the line.
• Food Quality: The food itself is standard—nothing special—but the lack of care in how the bowls are assembled makes the meal less enjoyable.
Bottom Line: If you're looking for a reliable, well-proportioned meal, you might want to look elsewhere until this location gets a handle on staff professionalism and portion control
AD
Alex Dufano
Dec 28, 2025
1.0
Poorly managed location along with staff avoid unless you like burning money
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Highlands Ranch offer?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with wholesome ingredients following 'Food with Integrity' principles.
Where is Chipotle Mexican Grill located in Highlands Ranch, CO?
It is located at 9579 S University Blvd, Douglas, Highlands Ranch, CO 80126.
What are the operating hours of Chipotle Mexican Grill in Highlands Ranch?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle in Highlands Ranch offer delivery or pickup options?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Highlands Ranch?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Is Chipotle Highlands Ranch welcoming to the LGBTQ community?
Yes, the restaurant is known to welcome LGBTQ customers.
What is the contact email for Chipotle Mexican Grill in Highlands Ranch?
You can reach them by email at CO.3376.HighlandsRan@chipotle.com.
Are there fitness centers near Chipotle Highlands Ranch where customers can work out before or after their meal?
Yes, Planet Fitness is a nearby gym where customers can exercise before or after enjoying a meal at Chipotle.
Can customers visit any beauty salons close to Chipotle Highlands Ranch?
Yes, Amazing Lash Studio, Amaze, Caviar Nail Bar, Vogue Nails, and Fantastic Sams Cut & Color are nearby beauty salons for customers interested in personal care.
Are there any shopping options near Chipotle Highlands Ranch for customers to explore?
Yes, customers can visit Highlands Ranch S.C. shopping center and T.J. Maxx stores nearby for retail and clothing shopping.
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