Wingstop

Reviews

• KB

  Keaira Barrientes

  Feb 14, 2026
  1.0
  The cashier name Omar needs to do better on listening messed up my wing order tell him our order was wrong then came back that we didn't want 62 bucks wasted we so hungry we just ate down shouldn't take him twice to try to fix an order Wingstop do better with your employees
• SP

  Sean M. Palmer

  Feb 8, 2026
  1.0
  Make sure you order for you weeks in advance as no one here has any damned clue what they’re doing.
• XW

  XD WaterTheFlower

  Jan 20, 2026
  1.0
  Service is crazy slow girl in kitchen was on her phone always takes like 10 min to get help from anyone
• KP

  Kelany Perez

  Jan 13, 2026
  5.0
  Roció muy buen servicio
• MR

  Maria Rodriguez

  Jan 3, 2026
  2.0
  I am writing this as a regular customer who has usually had positive experiences, which is why today’s interaction was frustrating and disappointing. Last week, I called and spoke with a very kind and helpful employee who informed me about a party style deal that included 24 wings, a large fry, and two drinks. She explained that not many customers know about this deal and specifically told me to ask for it by name when ordering. At no point did she mention that the deal was temporary or ending. Today, Saturday, January 3rd, at approximately 6:03 p.m., I called to place the same order. The employee I spoke with immediately recognized the deal by name and confirmed that she knew exactly what I was referring to. After a brief pause, she then stated that the deal was no longer available. This was confusing, especially since she had just acknowledged it moments earlier. The deal was described to me as a party or game style deal, which makes this even harder to understand. Football season is not over yet, and today being a Saturday would normally be a peak time for game day or party orders. Because of this, it did not make sense that this deal would suddenly no longer exist. Instead, I was offered a 16 wing deal that was not comparable in value or quantity. What made the experience worse was the tone of the conversation. There was little explanation, no effort to clarify the inconsistency, and no attempt to offer an accommodation or a comparable alternative. I completely understand that promotions can change, but clear communication and respectful customer service make a big difference. The contrast between the friendly and helpful employee I spoke with last week and the dismissive interaction today was very noticeable. I am a loyal customer and I enjoy Wingstop, but experiences like this make me think twice about returning to this location. I hope management can review this interaction, verify the details if needed, and ensure more consistent communication and customer service moving forward.

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