Many customers reported long wait times for both in-store orders and delivery, often exceeding the advertised 'freaky fast' service.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
While some customers enjoyed the sandwiches, many noted a decline in the quality and quantity of toppings, with complaints about blandness and stinginess.
Customer Service
Feedback on staff interactions was mixed; some praised friendly service, while others reported rudeness and unhelpfulness, particularly when addressing order issues.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, feeling that the cost did not match the quality or quantity of food received.
JM
Jorge Martinez
Dec 21, 2025
2.0
Ordered a sandwich online and was getting delivered butt driver never showed up just parked at the dennys next door never came to the door went back to jimmy johns gave a bullshit excuse talked to all the managers still waiting for my money to be returned to my card
SH
Susie Howard
Dec 18, 2025
5.0
Super nice employees, as fast as they say, and really made me feel like a valued customer!
AL
Aidan Lane
Dec 12, 2025
1.0
Takes about 10 minutes per car at the window if it’s busy or not
CC
Christopher
Nov 29, 2025
1.0
Maybe turn down the obnoxious music so your employees can hear well enough to take orders. I asked for extra lettuce, somehow got "E-Z" lettuce? Basically two pieces of shoe string lettuce on my sandwich. What the hell is the point of "E-Z" lettuce? Why wouldn't I just order a sandwich with NO lettuce???
I asked for Jimmy peppers there was literally two peppers. I asked for onions there was about three onion rings. I do not understand the stinginess with the veggies at Jimmy John's. Seems like this is an every time thing now and I'm going to have to make it the last time.
I don't know how many times I've asked for extra lettuce just to get a less than normal amount of lettuce, some people like veggies on their sandwich, some people like more than just meat and cheese and mayonnaise.
RD
Ryan Douglas
Oct 24, 2025
1.0
I would give them no stars they really suck I've been waiting for my order for 1 hour and 30 minutes and still have not gotten shit