Dunkin'

Reviews

• ME

  Mirsha Espadas

  Nov 1, 2025
  1.0
  The guy that took my order through the drive threw was very rude, was not greeted, i asked for a sandwich and he just says what else...then he says come to the window...I proceed to the window and I give him my card without him telling me the total. He gives me my card and food and slams the window...doesn't even say thank you, hi, the total..horrible service and my tots were burned!!
• BD

  Brian DeJong

  Oct 30, 2025
  1.0
  They took ordee rwfused to make it at 530 closes at 6 ordered on door dash
• CD

  CJ Dundy

  Oct 19, 2025
  1.0
  Terrible customer service and poor quality products
• ZZ

  Zooey

  Sep 28, 2025
  1.0
  The kid at the counter this morning should not be working the counter. I asked what was in a donut and he said I don't know. Ok, well maybe ask someone that knows that works there? You work at the biggest donut corporation in the US and you can't figure out what filling is in the donut? He just kept staring like a space cadet saying I don't know. Some jobs aren't meant for everyone. Customer service is not for you young man.
• KM

  Kristin Melanson

  Sep 21, 2025
  2.0
  Either avoid this Dunkin’ Donuts or keep your order as simple as possible. During my visit, I was surprised by the lack of professionalism from both employees on shift. One employee spent an extended amount of time on a personal phone call while customers waited. When he finally assisted someone, he shouted their order and dropped it roughly onto the mobile pickup counter rather than handing it directly to them. The other employee took my order, but forgot to include the donut I requested. When I asked, he admitted he hadn’t charged me and then rang it up separately. I didn’t mind adding another donut at that point, but the one I ordered—a chocolate glazed—was incorrect. The display case itself was messy and poorly presented. Although my coffee was fine, the overall service reflected a lack of training, customer care, and basic standards. Having worked in fast food myself, including at Dunkin’ Donuts, I know the job isn’t easy—but customer service and attention to detail are non-negotiable. This location, unfortunately, demonstrated neither. Ultimately, this is not just an employee issue but a reflection of weak management and ownership oversight. A brand with Dunkin’s reputation should be held to higher standards. I hope leadership takes action to improve training and accountability at this store.

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