Mixed reviews on staff professionalism, with some praising friendly service while others reported rude and dismissive behavior.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and poor attention to customer requests.
Speed of Service
Many customers expressed frustration with slow service, particularly with drive-thru and delivery times.
Food Quality
Inconsistent food quality reported, with some customers enjoying their meals while others received poorly made sandwiches.
Pricing Concerns
Customers noted dissatisfaction with rising prices and perceived value for money.
MH
Michael Honeycutt
Jan 2, 2026
5.0
The food has always been great and tonight’s service was incredible. I didn’t get the name of the guy but he went out of his way to make sure we got our food when uber never picked up our order. I’ve never had any issues here either. I will always come back. Probably going to make sure I do pick up now though because uber sucks.
SI
Samantha Ippolito
Nov 18, 2025
5.0
I wanted to write this review to give a shout out to the amazing team that works at this location. My son is autistic and very difficult to get him to eat but he eats “JJ’S” EVERYDAY. At this point we go every day I feel like I should work there. The staff wrap his sandwich with the original wrap because he didn’t like the pickle picture on the new one!
This location is doing it right and know you are all so appreciated!
ND
Nita Duncan
Nov 5, 2025
1.0
Used to eat here almost daily. My daughter got what looked like a moldy sub and came to show them just to politely give a heads up. I even said that it could maybe be the pan they used leaving a residue even though it looks like mold. One lady, who looked like was the manager, rudely dismissed it and walked away without even giving me a chance to speak. I wasn’t even asking for money back or anything. Still unsure if it was mold or the pan as we never had this issue before and have had well over 50 subs.
PC
Pearl Claflin
Oct 7, 2025
1.0
Very slow, to worried about on line orders, don't care if customers need help. Very disappointing.
MH
Monica Hull
Oct 3, 2025
5.0
Everyone is so awesome there. Very fast and friendly service. My order was exactly what I wanted 🥰