Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers frequently praised the burgers for being delicious, fresh, and well-prepared, with specific mentions of the Colorado burger and smash fries.
Service
Many reviews highlighted the friendly and helpful staff, particularly mentioning employees like Sham and Angie for their excellent customer service.
Cleanliness
While some customers noted the restaurant was clean, others reported issues with dirty tables and unsanitary conditions in the restroom.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and delays in receiving their complete orders.
Pricing
Feedback on pricing was mixed; some found it reasonable for the quality, while others felt it was too high for the portion sizes.
JL
JR Lujan
3 days ago
5.0
Everything was great and the food was fresh with great customer service!
SE
Sunny Ellsworth
3 days ago
5.0
First time here and OMG sOOO good👏🏻 Staff is super friendly and that burger was the best burger I've had in a WHILE 🙌🏻 better than Five guys 🙌🏻 I will be a regular for sure🙏🏻
EW
Erica Wagner
Nov 15, 2025
4.0
Great service, especially the women at the register. She was very friendly and accommodating with our dietary food needs. Food was good, and the atmosphere is always good. We were here at lunch time (busy hours) so the could use some cleaning of the tables and floors.
JL
June Lambert
Nov 2, 2025
1.0
normally service is good but the past couple times I have gone including when I am writing this they get my order wrong and have not been friendly to me.
AJ
Alyssa Jennings
Nov 2, 2025
1.0
I typically don’t make such low reviews, especially when the service wasn’t rude. However, waiting 28 minutes for a single smash burger with fries is extensive. I ordered at 11:08am for a to-go order, sat down to wait at 11:12am, and am finally leaving at 11:32am AFTER I had to ask what the eta was, and the kitchen said to the cashier, “I don’t know.” And she had to get behind the line and make it herself and put the bag together.
She is fantastic- GIVE HER A RAISE. Everyone else get rid of. Lack of team and lack of team effort? Will always bring the rest of the team and the customer base down, as well.
Do better.
Also - I was the second person this morning to have to ask for my order - the girl before me has been waiting on a hot dog for 30 minutes…
What type of food does Smashburger in Fort Collins serve?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the dining options available at Smashburger?
Smashburger provides dine-in, takeout, and delivery services with order and pay ahead options available through their app and website.
What are the operating hours for Smashburger on weekdays?
From Monday to Thursday, Smashburger is open from 10:30 AM to 9:30 PM, and on Friday from 10:30 AM to 10:00 PM for dine-in. Delivery hours vary slightly, generally open 10:00 AM or 11:00 AM to late evening.
Does Smashburger have options for vegetarians and children?
Yes, Smashburger serves vegetarian dishes and has a children's menu to accommodate families.
Is Smashburger accessible for people with disabilities?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restroom facilities.
Does Smashburger serve alcohol or coffee?
Smashburger serves beer, alcohol, and coffee but does not serve cocktails, wine, or liquor.
Can customers order Smashburger food via mobile apps?
Yes, customers can order and view the menu via the Smashburger mobile app available on the App Store or through their website links.
What nearby restaurants can I visit before or after eating at Smashburger?
Nearby, you can visit Pulcinella Pizzeria, a pizza restaurant, or Super Suppers, another local restaurant, offering different dining experiences.
Are there family-friendly services and places near Smashburger?
Yes, Pigtails & Crewcuts offers haircuts for kids nearby, and Smashburger itself welcomes children and families, making it convenient for family outings.
How can nearby services like Nutrition by Max Muscle help customers visiting Smashburger?
Customers interested in health and nutrition can visit nearby Nutrition by Max Muscle for weight loss and nutrition services, balancing their dining experience at Smashburger.