Many customers reported poor service, including long wait times, understaffing, and unresponsive staff.
Food Quality
Numerous reviews highlighted a decline in food quality, with complaints about cold, bland, or poorly prepared dishes.
Inconsistent Experience
While some customers praised the food and service, many others expressed disappointment, indicating a lack of consistency in their dining experiences.
Pricing Concerns
Several customers felt that the prices were too high for the quality and portion sizes of the food received.
Positive Staff Interactions
Despite the issues, some reviews mentioned excellent service from specific staff members, indicating that individual servers can provide a positive experience.
CB
Ciara Ben
3 days ago
1.0
1 hour. It took over 1 hour for us to get our food after we placed our order. The food came lukewarm and had indicators they had been sitting out. Our glasses ran dry several times while we waited for food and it was a good 10 minutes each time before our waitress would refill. The restaurant was not busy at all. I wish I could have enjoyed this meal. The sausage lentil soup was the only good thing.
KD
K D
3 days ago
3.0
For the first time going. It sucked. Never got the salad or soup and I had to say something. Never going there again spent to much money
RH
Richard Handley
Dec 30, 2025
1.0
This place used to be my go-to for Italian. The food is fine. But the service has become worse and worse every time. Ordering to go or pick up is an absolute waste of time and money. If you don't have a menu item you refund the customer not argue over some substitutions or 10 dollar incentive BS cards. That's not a refund. That's theft!!!
MM
Molly Moran
Dec 29, 2025
1.0
The food came out with a horible odor. The rigatoni pasta I ordered smelled identical to vomit. This is not an exaggeration. When we brought the issue up to our server they responded promptly and went to the manager. The server then returned to the table to let us know that it smelled that way because “that’s just what fennel seeds smell like”. I did not eat the pasta because I thought it was a food safety hazard. I would not recommend anyone eat here.
JM
Jennifer Markwardt
Dec 7, 2025
1.0
This was a disappointing experience. We should've looked at the reviews before walking over from our hotel, because my husband had placed his order for pizza, but the waiter (who was polite and accommodating) said that the oven was broke. He chose not to order anything else. He actually enjoyed watching the cooking staff behind the glass framing. It was comical, let's just say that. I ordered a chicken alfredo dish, and yes, I compared this dish to Olive Garden's, and was brought on a plate, not a deep plate (who serves pasta on a plate?), oh, Carabba's because there wasn't hardly any sauce that could run off. The sauce that was presnet was liquidy with not much flavor, and actually made a good glue for the pasta that had to have been sitting under the heatlamp a little too long. Oh, and I had a side of too-salty lentil soup. Big disappointment from my standpoint for a simple pasta dish. Our son's penne mac'n'cheese was okay by his standards, but again, for a high-end-ish establishment this place puts themselves, was nothing more than a plate of stiff penne pasta mixed in with some sort of cheese that again looked like it had sat at the headlamp area a while. A "John Cole" dessert (1 scoop of vanilla ice cream, with caramel sauce and a couple candied pecans) was ordered. Again, nothing special, and overpriced. I should've said it was his birthday to have the overpriced item complimentary?! Sorry, but we won't be back, nor would we recommend this place.
Frequently Asked Questions About Carrabba's Italian Grill
What type of cuisine does Carrabba's Italian Grill in Fort Collins offer?
Carrabba's Italian Grill offers authentic Italian cuisine for dine-in, carryout, delivery, or catering.
What are the regular operating hours of Carrabba's Italian Grill?
The restaurant is open Monday to Thursday from 4:00 PM to 9:00 PM, Friday and Saturday from 4:00 PM (Saturday from 12:00 PM) to 10:00 PM, and Sunday from 11:00 AM to 8:30 PM.
Does Carrabba's Italian Grill have a happy hour? If so, when is it?
Yes, Carrabba's Italian Grill offers happy hour daily from 3:00 PM to 6:00 PM.
What are the available pickup and delivery services at Carrabba's Italian Grill?
Is Carrabba's Italian Grill wheelchair accessible?
Yes, it has wheelchair accessible entrance, parking, seating, and restrooms.
Does Carrabba's Italian Grill provide a kids' menu and welcome families?
Yes, Carrabba's has a children's menu and is family-friendly, welcoming children and families.
Can I find gluten-free and vegetarian options at Carrabba's Italian Grill?
Yes, the restaurant serves gluten-free and vegetarian dishes.
Which nearby hotels are convenient for visitors dining at Carrabba's Italian Grill?
Nearby hotels include Courtyard by Marriott, Courtyard Fort Collins, and Holiday Inn Express & Suites Ft. Collins, providing convenient lodging for guests visiting the restaurant.
Are there any nearby wellness and health services around Carrabba's Italian Grill?
Yes, nearby wellness options include Aggie Holer, LMT spa, A Better You Bodywork massage therapy, LightHouse WholeHealth Therapy Center counseling, Apex Cryo Therapy, Peak Performance Chiropractic & Wellness Center, and Pediatric Associates of Northern Colorado.
What nearby dining options exist around Carrabba's Italian Grill for additional meal choices?
Nearby dining options include Cozzola's Pizza, The Original Pancake House for breakfast and brunch, and Village Inn, offering a variety of food choices in the area.