Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCaterer
Head to our Fort Collins ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
323 reviews
5 stars
237
4 stars
45
3 stars
13
2 stars
5
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are frequently praised for being friendly, helpful, and accommodating, although there are some reports of rudeness and poor service.
Ice Cream Quality
The ice cream is generally described as delicious and high-quality, with a wide variety of flavors, though some customers noted issues with portion sizes and consistency.
Allergy Accommodations
While some customers appreciated the staff's efforts to accommodate allergies, others expressed disappointment over a lack of care for food safety regarding allergy requests.
Pricing Concerns
Many customers feel the prices are high, with some expressing dissatisfaction over the value for money.
Atmosphere
The shop is often described as clean, vibrant, and welcoming, contributing positively to the overall experience.
- MMMayaNov 1, 20255.0BEST PLACE EVER
- MRm rothSep 10, 20255.0loved chloe! she was amazing and my milkshake was so bomb!!
- EBElias BouchardAug 27, 20255.0I was helped by Alex and Ava and they were both incredibly helpful and hospitable! Those two couldn’t be doing a better job.
- NKNyle KenningAug 21, 20255.0Ben & Jerry’s in Old Town always exceeds expectations. I have purchased multiple birthday cakes and they always make it special. The cakes are delicious and super high quality. The online ordering is a breeze. The staff is fantastic. I would recommend if it’s a hot day and you’d like some gourmet ice cream or for their ice cream birthday cakes. I’d give 6 stars if I could. Thank you!!
- PWphinneas wilsonAug 12, 20253.0I’ve always liked Ben & Jerry’s for their fun flavors, creative mix-ins, and consistently good quality ice cream. On this visit, the ice cream itself was exactly what I expected—creamy, flavorful, and satisfying. Unfortunately, the service experience completely overshadowed that. I was visiting with my cousin, who has a severe peanut allergy. Before ordering, we politely explained the situation and asked if the scoops could be cleaned or a fresh one could be used for her order to avoid any peanut cross-contact. This is a standard precaution we’ve seen at many other ice cream shops, and most places are more than willing to accommodate. However, the staff here refused, saying, “We don’t do that.” There was no attempt to offer a solution or show understanding of the seriousness of the request. A peanut allergy isn’t just a preference—it’s a potentially life-threatening condition. It’s disheartening when a business can’t take a few extra seconds to make sure their customers are safe. While I understand that cross-contamination risk exists in any shared scoop shop, a simple rinse of the scoop or use of a clean one would have been an easy, thoughtful step. The ice cream was still good, but the lack of care for food safety and allergy accommodation was disappointing. It left us feeling unwelcome and unsafe, and unfortunately, that outweighs the enjoyment of the product. Until this location is willing to take basic steps for customers with allergies, we won’t be returning, no matter how good the ice cream tastes.
Frequently Asked Questions About Ben & Jerry’s
What types of ice cream treats does Ben & Jerry’s Fort Collins offer?
They offer euphoric Ben & Jerry's ice cream flavors served in freshly baked waffle cones, shakes, sundaes, hand-packed pints, and ice cream cakes.
What are the opening hours of Ben & Jerry’s in Fort Collins?
Ben & Jerry’s is open Monday through Thursday and Sunday from 11:00 AM to 9:00 PM, and on Friday and Saturday from 11:00 AM to 10:00 PM.
Does Ben & Jerry’s Fort Collins offer delivery and pickup services?
Yes, they provide in-store pickup, curbside pickup, same-day delivery, and no-contact delivery options.
Where is Ben & Jerry’s located in Fort Collins?
Ben & Jerry’s is located at 1 Old Town Square, Suite 104, Fort Collins, CO 80524, USA.
What payment methods are accepted at Ben & Jerry’s Fort Collins?
They accept American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, MasterCard, Samsung Pay, and Visa.
Does Ben & Jerry’s Fort Collins accommodate families and accessibility needs?
Yes, the shop welcomes families and has wheelchair accessible entrances.
Can I order ice cream for catering or events at Ben & Jerry’s Fort Collins?
Yes, they offer ice cream catering services for weddings, offices, and events, including mobile catering and ice cream truck rentals.
What nearby places can I visit before or after enjoying ice cream at Ben & Jerry’s Fort Collins?
You can visit Old Town Square Properties for shopping or landmarks, the art gallery Meanwhile Back At The Ranch, and enjoy a drink at Cooper Smith Poolside nearby.
Are there any nearby shops where I can browse flowers, gifts, or clothing when visiting Ben & Jerry’s Fort Collins?
Yes, nearby you will find burn. Candle Bar for flowers and gifts, and clothing stores like Style Curated and Tula Contemporary Women’s Clothing.
Is Ben & Jerry’s Fort Collins easy to find for visitors exploring the Old Town Square area?
Yes, it’s conveniently located within Old Town Square, close to many attractions including Visit Fort Collins Colorado, making it easy to combine your visit with exploring the historic area.