Service Quality
Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and inefficiency.
Food Quality
Food quality is inconsistent, with some customers enjoying fresh and tasty meals, while others complain about cold or old food.
Wait Times
Many customers express frustration with long wait times in both drive-thru and lobby, often leading to dissatisfaction.
Cleanliness
There are reports of cleanliness issues, particularly in the dining area and restrooms, affecting overall customer experience.
Management Issues
Several reviews indicate problems with management and employee training, leading to poor customer service and operational inefficiencies.