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Come visit us at 3100 Southgate Dr in Evans. McDonald’s is proud to have become one of the world's leading food service brands with more than 36,000 restaurants in more than 100 countries. Whether you’re looking to start your day with a McCafé® coffee or enjoy a mouthwatering Big Mac®, McDonald’s has a meal waiting for you. For deals, mobile ordering or nutrition information, download and register on the McDonald’s App today!
Terrible customer service my order wasn’t right. Went back to get the rest of the order food was cold and the manager didn’t make it right.
ZB
zach bernal
Feb 21, 2026
1.0
Rating: ★☆☆☆☆
Serious Concerns About Hygiene and Management
I am writing this review to document a very concerning experience involving sanitation and management response at this location.
Major Sanitation Issue 🚨
• I personally witnessed an employee exit the restroom and immediately return to preparing food (handling French fries) without washing their hands.
• This represents a serious breakdown in basic food safety practices.
• Proper handwashing is a fundamental requirement in food service, and failure to follow this standard puts customers at risk.
Management Response
• I reported the issue to a manager named Marcus.
• The concern was not treated with appropriate seriousness.
• I was told he would “try to talk to the associate,” which did not reflect the urgency of the situation.
Attempted Resolution
• I later spoke with a general manager and another manager who indicated my next meal would be compensated.
• When I returned, only $5 was deducted from my order, which did not match what had been communicated.
Unprofessional Conduct
• During my return visit, the same manager (Marcus) became argumentative at the drive-through window.
• The interaction was uncomfortable and unprofessional.
• I had to contact another manager while on-site to address the situation.
Key Issues Identified
• Poor hygiene enforcement
• Dismissive handling of a food safety concern
• Inconsistent customer service
• Lack of accountability
• Poor communication between managers
Final Thoughts ⚠️
Food safety should be the highest priority at any restaurant. Customers should not have to worry about basic sanitation standards when ordering a meal.
Due to the seriousness of the hygiene concerns and the inadequate response from management, I cannot recommend this location.
I hope ownership and corporate management review sanitation practices and employee supervision at this restaurant to ensure customer safety going forward.
CA
Chy A
Feb 18, 2026
1.0
My fiancee went to change my son in the bathroom and had to use a sink counter since they didn't have changing tables. An employee had gone #2 and walked out without washing his hands. He watched him walk out and immediately had back to the kitchen serving fries. We had made a complaint to the manager and the most they did was make him swap stations. He still didn't wash his hands and they still served those fries. 100% disgusting and definitely not following proper hygiene protocol.
JH
Jimmy H.
Feb 18, 2026
5.0
Tried out this McDonald’s three times so far and found the restaurant to be rather good. I personally would give good scores for customer service. Food is good to average for what is typically served at a McDonald’s. Will be back to eat here soon.
RR
Renee
Feb 7, 2026
5.0
2/6/2026 Drive thru was fast I was greeted by jaiyla I believe her name was she was nice and friendly great customer service! I’ll definitely be back to this location!
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