Service Speed
Many customers reported extremely slow service, with long wait times for both in-store and drive-thru orders.
Food Quality
Several reviews mentioned issues with food quality, including incorrect orders, stale bread, and insufficient meat on sandwiches.
Staff Performance
Customer feedback highlighted inconsistent staff performance, with some praising friendly service while others reported rudeness and lack of training.
Order Accuracy
Numerous customers experienced problems with incorrect orders and missing items, leading to dissatisfaction.
Overall Experience
While some customers enjoyed their meals and praised the atmosphere, many expressed frustration with the service and food quality, indicating a decline in the overall experience.