Customers consistently reported slow service, particularly in the drive-thru, with long wait times even when few customers were present.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor attention to detail in fulfilling requests.
Staff Attitude
Several customers experienced rude or unprofessional behavior from staff, contributing to a negative overall impression of customer service.
Food Quality
While some customers enjoyed the sandwiches, there were complaints about inconsistent quality and freshness, with some describing their food as subpar.
Management Issues
Reviews indicated a lack of effective management, with reports of disorganization and inadequate staffing leading to poor customer experiences.
BV
Ben Vice
2 days ago
3.0
Went here for a giant number 16 got like two pieces of turkey in between some stale bread and rock hard bacon
MC
Monica Coughlin
Dec 20, 2025
1.0
My husband placed an order over an hour ago. Jimmy John’s took our money, but no food has been delivered and no one is answering the phone after several calls. We will be placing a complaint with the Better Business Bureau. I recommend looking somewhere else for food.
RN
Rachel N
Oct 26, 2025
1.0
1 star only because they have ONE PERSON the counter AND drive thru and cashier ...on a Sunday at 1230pm on a Broncos game day...Jimmy Johns- c'mon- Be better. this poor guy. edit-- to be clear, the one person that was working behind the counter it was killing it. He was working as hard as he could but there was a line building up in the Drive-Thru and a line building up in the store. They should close the drive-thru when they only have one person working.
For the Jimmy John's person that responded to my review below-
1. The details are here I shouldn't have to go to another link to add them. Do your job and take my feedback and add it where it needs to be added
2. That link isn't even clickable
SB
Sarah B
Oct 25, 2025
1.0
The single most dysfunctional restaurant I’ve ever seen. They somehow lost my drive thru order (how?) and when I went in to the store immediately afterwards to fix it, it took them 5 minutes to so much as acknowledge my presence, and all they acknowledged was they gave someone the wrong order. There were other people already inside who also were waiting because their orders were wrong too. I placed my order at 12:33 and didn’t get my 2 sandwiches until 1:06.
Also I watched the staff not change gloves between touching money and food and the register which is a huge no no. This Jimmy John’s has always sucked and gotten something in my order wrong but this was something else.
Freaky slow, freaky bad service, freaky unsanitary.
CG
Christine Gonzales
Oct 19, 2025
5.0
well yummy yummy that's all I got to say two sandwiches around thirty bucks and drive thru I left a tip but very good bread and it has a great taste but everyone dig deep prices are just a bit high so prepare to pay but I will come back again