Pizza Hut

Reviews

• LR

  Lt. Aldo Raine

  Dec 18, 2025
  1.0
  I made the unfortunate decision to place a small $20 order on the Pizza Hut app and pay in advance. This was on a Monday at 4 PM. The pizza tracker said the food would be ready in 25 minutes. I pulled in at 4:25 PM. A pizza hut worker in uniform was standing outside smoking a cigarette with the Autozone enployee from next door. Upon walking up, before even entering the store, the Pizza hut employee told me our food wasn't ready yet, but he did inform me that "I got you." I still dont know what that means. I returned to my car for an additional 15 minutes. At 4:45 PM, the smoking Pizza Hut employee was still outside and had fired up another cigarette. This time he didn't say anything to me so I went in to get my food. Inside there was one employee standing up front laughing and joking with a customer on the outside of the counter. I assumed they were old friends. I tried to get my order but was told it wasn't ready. I looked behind him at the oven and saw, literally, three pizzas, two melts, and a few other trays of food piling up at the end of the conveyor belt. There was so much food that half of the pans couldn't get out of the oven and the food was burning badly. The worker walked back to the oven and stood next to it, but did NOT touch anything. Nothing was cut or boxed. Instead he pulled out his cellphone and started texting. Then he hit his vape pen that was tied on a string around his neck, a frickin vape necklace. He stood back there hitting that vape pen for three minutes, texting away while our food burned up. The front door opens and in walks the "manager." No apologies, no sense of urgency. In a non chalant manor he asks who is waiting for food. It turns out that the Pizza Hut employee and customer that were talking earlier are not actually acquainted, the guy just wanted to pick up his damn pizza. Meanwhile the vape guy is hiding in the back, laughing on a cell phone call. The employee that was outside lit ANOTHER cigarette. At this point it became so comical that the customers started joking about all three Pizza Hut employees' complete disdain for our orders and their jobs. At 505 PM I received my food. An hour later. Keep in mind the Pizza Hut online tracker shows my food being completed and picked up by 4:30PM. 1/2 the food was cold and soggy. The other half was hot and burnt black. I've included pictures to show that it was literally inedible. A pile of grease and slop with a crust folded over. Avoid this place before you end up with leftover meth dust on your pizza crust. The blatant disregard for public health, customer satisfaction, and overall professional standards is terrifying. There are cameras everywhere in there. Watch them. This is not an exaggerated tale, this was Monday December 15, 2025 at 4PM.
• LT

  Lisa Thiel

  Dec 18, 2025
  1.0
  Food sucks, worst pizza I've ever had in Durango colorado. Even the person helping me was rude and yelling at someone on the phone. I will never go back again!! Really wasted my time and money for nasty pizza.
• JD

  Jane Doe

  Oct 29, 2025
  1.0
  Terrible! We ordered delivery and when we got our pizza it was undercooked and uneditable. I had called the store and the lady said she could remake it and we could pick it up. I lost my appetite after tasting the 1st round of pizza. I just wanted my refund and she said she could not help me and to call in the morning. I was disappointed and unsatisfied with the service and food. I will not order from here again.
• DD

  Des

  Oct 23, 2025
  4.0
  Everything was great and good. Pizza got here faster than expected, but driver left just as fast. We didn't get one of our pizzas, and had to drive to the location to get the missing pizza. Also got a Pepsi we didn't order and asked for boneless wings and got bones. Check your order before the delivery guy leaves.
• RR

  R R

  Oct 20, 2025
  1.0
  The manager Ronald is insane smokes weed outside the building all day and threatened to physically harm me over pizza

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