Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,208 reviews
5 stars
693
4 stars
456
3 stars
400
2 stars
214
1 star
445
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, long wait times, and poor customer interaction, often citing a lack of staff at the counter and reliance on kiosks.
Order Accuracy
Many reviews highlighted problems with incorrect orders, missing items, and poor attention to special requests, leading to customer dissatisfaction.
Cleanliness
Multiple customers noted dirty tables, restrooms, and overall unsanitary conditions, indicating a lack of proper maintenance.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold or poorly prepared food.
Staff Behavior
Several reviews mentioned rude or unhelpful staff, contributing to a negative customer experience.
- ESEvan Sieger2 days ago2.0This used to be my favorite McDonald’s in the Southwest, always timely and the food is McDonald’s, so no complaints there. In the last year however, this place has become awful. My wait times for food have increased by at least 4 fold, the customer service has been substantially worse, and on top of that there’s a new McDonald’s out in three springs that I find myself at more often than not. I’ve probably gotten food from this McDonald’s 500 times in the course of 4 years living here, yet I find myself driving to three springs because it’s somehow faster than waiting for 45 minutes-a hour in the drive thru at this location. It’s ridiculous to think a fast food chain that’s literal business model is cheap food served quickly isn’t quick or really that cheap anymore. I’ve met the Bronson family more than once, and I believe they can run a good business, but I hope they realize what has happened to this McDonald’s in the last year or so, and make changes accordingly. Shame to see a business I frequent so often that’s a staple of durango go to essentially crap. If you want food near McDonald’s, I would recommend literally anywhere else, the food may be more expensive at the 20 other restaurants within a 3 minute walk, however it doesn’t take a hour to arrive, and it’s not McDonald’s food. Anyways I just hope this location pulls it together, it’s been a staple of my diet, social life, and daily life for near 4 years now.
- RMRaymond MestasNov 15, 20251.0I ordered 2 egg mcmuffins with sausage and ham and only got the one in the bag. Why don't they check the bags before giving to the customer. Poor service!
- AMAndy MNov 9, 20251.0Wait time is always outside McDonald's standards. Food quality is never present or consistent. Always dirty inside. Window cashiers talk with customers for 10 minutes or more, unprofessional to flirt in the driveway speakers.
- DYDavid YeoNov 6, 20252.0Takes more than 10 minutes for a order with only 2 vehicles in drive thru
- TSTodd SockmonkeyNov 4, 20251.0Order 1131 on Nov 4 at 1156. Took 20 minutes to get the food from the stupid kiosk, and of course it was wrong AGAIN. How damned hard is it to leave the pickle off the damned hamburger when that's what I ordered?
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's in Durango, CO?
McDonald's in Durango is open daily from 5:00 AM to 1:00 AM.
Does this McDonald's location offer drive-thru service?
Yes, the Durango McDonald's has a drive-thru open daily from 5:00 AM to 1:00 AM.
Can I order McDonald's for delivery from this location?
Yes, delivery is available daily from 5:00 AM to 1:00 AM through their online ordering system.
What mobile apps can I use to order from McDonald's Durango?
You can order using the McDonald's App available on the Apple App Store and Google Play Store.
What types of payment does McDonald's in Durango accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's Durango offer curbside pickup or no-contact delivery?
Yes, they provide curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where is McDonald's located in Durango?
McDonald's is located at 201 W College Dr, Durango, CO 81301, USA.
Are there other dining options near McDonald's Durango?
Yes, nearby dining options include Mi Ranchito (Mexican), Brew Pub & Kitchen (brewery and pub), Perbacco Cucina Italiana (Italian), and Sizzling Siam (Thai).
How can the Durango Train Station help me visit McDonald's?
The Durango Train Station is a nearby transportation hub, making it convenient to reach McDonald's at 201 W College Dr after your train arrival.
What local attractions can I visit near McDonald's Durango?
After your meal, you can visit nearby places like Rocky Mountain Chocolate for desserts, The General Palmer Hotel for accommodation, or Durango Adventures & Tours for outdoor activities.