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Jimmy John's

3.8
(300 reviews)

Business Details

1316 Main Ave, Durango, CO
81301, United States
(970) 259-0577
https://locations.jimmyjohns.com/co/durango/sandwiches-2779.html

About

Sandwich Restaurant

Location

Jimmy John's
1316 Main Ave, Durango, CO
81301, United States

Hours

Reviews

3.8
300 reviews
5 stars
155
4 stars
45
3 stars
29
2 stars
14
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with many experiencing long wait times for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing ingredients and wrong items.

Staff Friendliness

Many customers praised the staff for their friendliness and helpfulness, despite service speed issues.

Food Quality

While some customers enjoyed the food, there were complaints about the quality of the bread and portion sizes.

Cleanliness

Several reviews mentioned cleanliness, with mixed feedback about the restaurant's hygiene standards.
  • JG
    Jose Gutierrez
    Feb 14, 2026
    5.0
    Bread and costumer service was perfect 👌 👍
  • RW
    Ryan Williams
    Jan 23, 2026
    2.0
    Not so freaky fast anymore. I placed an online pickup order at 11:50am then got to the restaurant by 12:05pm. Told them I had a pickup order and my name . At 12:30 I got my sandwich....only after I reminded them again keep in mind there was about 5 people in the store and didn't seem busy at all. The bigger problem I have is I watched about 8 people walk in during that 25 minute span, place an order then get their sandwich about 5 minutes after that. This is the second time I had an issue with the same problem, going to Tom's deli next time for lunch. Not to mention their bread was hard as a rock at one end...do better.
  • JA
    Jasmine Anderson
    Jan 21, 2026
    5.0
    I love this shop! I prefer going here over any other fast food restaurant in town. The atmosphere is classy, organized, and clean. The staff is kind and efficient. I ordered a sandwich with all the fixings on the app, and when I came in to get it there were some ingredients out of stock because they were BUSY! And for good reason, the food is delicious. The woman who helped me was kind, organized, and absolutely deserves a raise for her spectacular service. I will be returning a million more times.
  • VH
    Victoria Hernández
    Dec 28, 2025
    5.0
    If you want your sandwich done right, Luke is the guy.
  • JJ
    Jenner Johnson
    Dec 27, 2025
    5.0
    Fast, clean, and delicious. Other Jimmy John's should use this one as a template.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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