Jimmy John's

3.8
297 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1316 Main Ave, Durango, CO
81301, United States

Hours

Reviews

3.8
297 reviews
5 stars
154
4 stars
45
3 stars
29
2 stars
13
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with order accuracy and slow service, with many expressing frustration over incorrect or incomplete orders.

Staff Friendliness

Despite service issues, many reviews highlighted the friendliness and helpfulness of the staff, with specific employees receiving praise for their customer service.

Food Quality

While some customers enjoyed the food, there were complaints about the freshness and preparation of items, including undercooked bread and missing ingredients.

Cleanliness

Several reviews noted cleanliness issues within the restaurant, with some customers expressing concern over unsanitary conditions.

Delivery Issues

Numerous customers experienced delays and problems with delivery, including late arrivals and incorrect orders.
  • VH
    Victoria Hernández
    Dec 28, 2025
    5.0
    If you want your sandwich done right, Luke is the guy.
  • JJ
    Jenner Johnson
    Dec 27, 2025
    5.0
    Fast, clean, and delicious. Other Jimmy John's should use this one as a template.
  • MG
    Melissa Garner
    Dec 24, 2025
    1.0
    We just walked in to get lunch and we were told if we did not place an online order it would be a two hour wait! Unbelievable!!!
  • PF
    Peter Fredericks
    Nov 29, 2025
    1.0
    $18.20 for a simple turkey sandwich. And the service was exceptionally slow. Crazy this is acceptable
  • CW
    Charles Williams
    Oct 29, 2025
    5.0
    Quick and accurate