Dunkin'

2.6
394 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Durango, CO for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1254 Escalante Dr, Durango, CO
81303, United States

Hours

Reviews

2.6
394 reviews
5 stars
124
4 stars
19
3 stars
24
2 stars
26
1 star
201

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly staff, many reported rude service and long wait times.

Food Quality

Customers frequently complained about stale or poorly prepared food, with specific issues regarding donuts and breakfast items.

Management Issues

Several reviews indicated poor management practices, including being out of stock on key items and mismanagement of staff leading to slow service.

Drive-Thru Experience

The drive-thru service received numerous complaints about excessive wait times and incorrect orders.

Recent Improvements

Some customers noted improvements under new management, highlighting better service and food quality, but consistency remains a concern.
  • DB
    Diane Boothe
    5 days ago
    1.0
    Out of every donut requested. Finally settled for glazed and it was stale and more like a cake donut. Coffee was fine but very disappointing experience.
  • RS
    Robert Skelton
    Nov 8, 2025
    1.0
    Consistently bad. Not sure if they are told not to use a normal amount of glaze but the donuts are always a joke. Usually taste like they were made a day or two ago.
  • PC
    Private Citizen
    Sep 11, 2025
    1.0
    Poor business practice: dunkin donuts does not post the price of donuts anywhere on the menu or in the restaurant. They have a full electronic menu of non donut items.
  • SW
    sunniapril whyte
    Sep 9, 2025
    1.0
    Poor customer service
  • RR
    Renae
    Aug 16, 2025
    1.0
    Waited 10 minutes and no one ever came to the counter to serve us.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Durango, CO?

Dunkin' in Durango, CO is open daily from 6:00 AM to 6:00 PM.

Does Dunkin' offer delivery services at this location?

Yes, Dunkin' offers delivery services daily from 6:30 AM to 5:30 PM at this location.