Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers generally praised the food as delicious, particularly the burgers and fries, but there were complaints about inconsistency and some items being overcooked or cold.
Service Issues
Many reviews highlighted poor service, including long wait times, incorrect orders, and rude staff, indicating a need for better training and management.
Pricing Concerns
Several customers felt that the prices were too high for the quality and service received, with some expressing dissatisfaction over the value for money.
Cleanliness
There were multiple mentions of unclean tables and a messy environment, which detracted from the overall dining experience.
PP
Parker
6 days ago
1.0
In the couple of times I have gone to this Smashburger I have never gotten the right nor have I gotten my food in a timely manner. If I'm the only guest in the store my food should not take 25 minutes not trying to be rude but you guys hire the most incompetent workers.
SU
Stephanie Ulibarri
Jan 3, 2026
1.0
Waited in line for 20 minutes although we were only the third party in line. We planned to order only four “hand-spun Smashburger milkshakes”. The young man serving us informed us “No, we can’t make milkshakes right now. I have to make scoops”. Being the agreeable folks we are, we said that scoops would be fine. Young man says “Nah, I’m not doing that. I gotta do all dis” [he gestures to all the food sitting out on the counter]. We were told they were not “doing shakes now” because - you guessed it - they’re hand-spun, and no hands were available to do the spinning required of the shakes. Before leaving the restaurant, we thought we’d at least use the restroom. The bathroom had piles of toilet paper in the corner that had poop on them. The piles of the toilet paper were the same height as the toilet bowl. I knew that it was poop on the toilet paper, and not ice cream, because ice cream was not being served this evening. Alas, we can also conclude that no hands were available to service the bathrooms.
LG
Luis Garcia
Jan 3, 2026
1.0
I waited next to the register for 30 minutes until I decided to finally walk out. It was like I was not even there. This was a very disappointing experience. If I could give this place a -5-star review, I would.
MZ
Marco Del Zotto
Jan 2, 2026
1.0
Be prepared to wait forever as they do this on purpose even with an empty restaurant. 10-20min to order food as they fulfill online order. Total ignore. Then they will be “out” of milkshake, as they prepare them in front of you for who ordered online. (While they laugh at you)
AI
Antoine Hood II
Dec 21, 2025
1.0
So not quite sure where to begin with this one……name a burger place that runs out of beef?🙃😤🤔……had my heart set based on their menu just to come inside and figure out they were false advertising for the day……maybe I’m being a little difficult because I didn’t get a chance to taste the food; however, I’ve never heard of KFC running out of chicken!!!!!!!!
What kind of food does Smashburger in Dillon, CO offer?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the Smashburger Dillon location hours of operation?
Smashburger in Dillon is open daily from 10:30 AM to 9:30 PM for dine-in and from 10:00 AM to 9:00 PM for delivery.
Does Smashburger Dillon offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout, with options to order online through their website or via their app.
Where is Smashburger Dillon located?
Smashburger is located at 265 Dillon Ridge, Suite B, Dillon, CO 80435, USA.
Does Smashburger in Dillon have seating and is it family-friendly?
Yes, Smashburger provides seating, welcomes families, and has high chairs available for children.
Does Smashburger Dillon cater events or offer order and pay ahead options?
Yes, Smashburger offers catering services and has an order and pay ahead feature for convenience.
Is Smashburger Dillon accessible for individuals with disabilities?
Yes, the location has wheelchair accessible entrances, parking, seating, and restrooms to accommodate individuals with disabilities.
What nearby attractions can I visit before or after dining at Smashburger Dillon?
Nearby you can visit Eaglesmere Lakes for outdoor activities and Vail Mountain Resort CO for lodging and recreation, making it convenient to combine your meal with some leisure time.
Are there other dining options close to Smashburger Dillon?
Yes, nearby dining options include Q-Bole Taco Bar and Q-Bole Mexican Cocina for Mexican food, and Cheba Hut Toasted Subs for sandwiches and fast food.
Can I get mobile or telecom services near Smashburger Dillon?
Yes, there are multiple T-Mobile stores including a T-Mobile Authorized Retailer nearby, making it easy to access mobile phone services while visiting the area.