Subway

Reviews

• AT

  Archit Tyagi

  3 days ago
  1.0
  I had a very disappointing experience at this Subway location on January 9 around 10:20 AM. I ordered a foot-long Veggie Sub and noticed the lettuce was yellow and looked spoiled. When I politely pointed this out, the staff member responded rudely, saying, “That’s what we all have.” When I asked for extra onions and said I was willing to pay for them, she refused and said she would not do it. Her behavior was very rude and unprofessional toward me and other customers in line. What concerned me the most was hygiene. The staff member was on a phone call while wearing gloves and was also eating, which is not acceptable while preparing food. I have been living on Sherman Street for three years and usually visit this Subway. My past experiences were good, but this visit was extremely disappointing. I hope management addresses both customer service and food safety issues at this location.
• NM

  Naela Maiza

  Jan 3, 2026
  1.0
  I came with my friend for the sandwich of the day with TUNA the saleswoman told us that she had to prepare some when it should already be prepared since it is the sandwich of the day we waited 40 min she was laughing with her colleague we left without having been able to eat because there was too much waiting to FLEE.
• PD

  P D

  Dec 31, 2025
  1.0
  Thanks for all the reviews NOT GOING THERE is good to read first, going somewhere else
• RB

  Robert Bouwens

  Dec 1, 2025
  5.0
  Charles Halsell served us two footlongs at this subway and gave some of the best service we have ever had at a Subway.
• MK

  Miran Kim

  Nov 11, 2025
  1.0
  I visited this Subway location today, November 10th before 3pm. It was my second visit, and I ordered a 6-inch sandwich. The store was not busy; I was the only customer at the time of order. When paying, the male employee asked if I needed anything else, and I clearly replied, "That should be it." After paying the tip and the bill, I requested a receipt. Upon checking the receipt, I noticed I was charged for a drink I absolutely did not order. I immediately went back to the cashier area, but no one was there. I called out "Excuse me" several times. A female employee eventually came out, and I explained the situation. She insisted that a refund was difficult because the manager was absent, stating the refund would only happen tomorrow morning or might take up to a week. This was completely unacceptable and baffling. The store made the error, yet they refused an immediate resolution. After repeating that a refund was impossible, she eventually told me to just take a drink from the cooler instead, essentially forcing me into an unwanted purchase. I was so upset by the staff's response that I lost my appetite for the sandwich. Later, I asked the male employee for a bag. He then admitted he "mistakenly" charged me for the drink. However, given the circumstances, I honestly felt it was intentional, not a mistake—especially because he seemed visibly hesitant when I initially asked for the receipt, and he did not come out immediately to apologize when I called. Whether it was a genuine mistake or intentional, the inability to provide an immediate refund for a clear billing error is a major flaw in your system. Is it true that only the manager can process a refund? If so, this policy is seriously defective, especially when the error is clearly the store's fault, and it must be addressed urgently. I checked the other reviews, and the low rating is now completely understandable, particularly regarding the service and staff attitude. If the store manager reads this, please take immediate steps to correct these issues. (I will also be attaching a photo of the receipt to this review.)

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