Subway

Reviews

• MK

  Miran Kim

  Nov 11, 2025
  1.0
  I visited this Subway location today, November 10th before 3pm. It was my second visit, and I ordered a 6-inch sandwich. The store was not busy; I was the only customer at the time of order. When paying, the male employee asked if I needed anything else, and I clearly replied, "That should be it." After paying the tip and the bill, I requested a receipt. Upon checking the receipt, I noticed I was charged for a drink I absolutely did not order. I immediately went back to the cashier area, but no one was there. I called out "Excuse me" several times. A female employee eventually came out, and I explained the situation. She insisted that a refund was difficult because the manager was absent, stating the refund would only happen tomorrow morning or might take up to a week. This was completely unacceptable and baffling. The store made the error, yet they refused an immediate resolution. After repeating that a refund was impossible, she eventually told me to just take a drink from the cooler instead, essentially forcing me into an unwanted purchase. I was so upset by the staff's response that I lost my appetite for the sandwich. Later, I asked the male employee for a bag. He then admitted he "mistakenly" charged me for the drink. However, given the circumstances, I honestly felt it was intentional, not a mistake—especially because he seemed visibly hesitant when I initially asked for the receipt, and he did not come out immediately to apologize when I called. Whether it was a genuine mistake or intentional, the inability to provide an immediate refund for a clear billing error is a major flaw in your system. Is it true that only the manager can process a refund? If so, this policy is seriously defective, especially when the error is clearly the store's fault, and it must be addressed urgently. I checked the other reviews, and the low rating is now completely understandable, particularly regarding the service and staff attitude. If the store manager reads this, please take immediate steps to correct these issues. (I will also be attaching a photo of the receipt to this review.)
• SC

  Scott Cook

  Nov 5, 2025
  2.0
  One of the slower locations. Be prepared to wait awhile.
• DD

  Denver Diva

  Oct 23, 2025
  1.0
  This location is a total joke and I would highly recommend going somewhere else. I ordered online one day and showed up around the time my sandwich should have been ready. The woman was working very slowly and on her phone and had not gotten to my order yet. About 20 minutes later she finally makes it to my order and decides to then tell me that they are out of lettuce which I literally asked for extra lettuce, so when she asked if I wanted spinach instead the answer was no. When asked for a refund, I was told I needed to contact corporate for that since I placed an online order. I contacted corporate and after a lot of back and forth I finally got contacted by the owner of the location on Sherman and attached was his response. It is obvious he did not know my situation nor did he care considering his response had absolutely nothing to do with my complaint. I then talked to corporate again and found out that a refund should have been issued that day at the store and I wasn't supposed to go to corporate for that, but their incompetent employee did not know that or if she did she was just being lazy and didn't want to give me a refund. At this point, I'm going to contact my bank and do a charge back which will probably mess with their credit, but I really don't care because they obviously don't care about their customers. Thanks for nothing, Robert.
• ZM

  Zakhar Melnyk

  Oct 19, 2025
  3.0
  Fast, tasty, cheap.
• JH

  John Hauenstein

  Sep 11, 2025
  1.0
  Just wow that’s all I can say definitely the worst experience at Subway that I’ve ever had. The worker refused to go get anything from in the back and basically told me what I have here is all you can have bread is hard stale crispy only had half the toppings we requested Would not recommend coming to this place ever I would’ve opted for a $2.99 hotdog on 711 roller for 24 hours over this

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