Order Accuracy
Numerous customers reported consistent issues with incorrect orders, especially with modifications and mobile orders.
Service Speed
Many reviews highlighted slow service times, with customers waiting excessively for their orders, both in drive-thru and car hop.
Food Quality
Several customers expressed disappointment with the quality of food, mentioning cold items, undercooked food, and overall inconsistency.
Customer Service
Feedback indicated poor customer service experiences, including rude staff and lack of communication regarding order issues.
Operational Issues
Customers noted problems with the ordering system, including malfunctioning intercoms and incorrect posted hours.