Smashburger

2.4
302 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Location

Smashburger
8900 Pena Blvd. BC-24, Concourse B, Denver, CO
80249, United States

Hours

Reviews

2.4
302 reviews
5 stars
57
4 stars
26
3 stars
33
2 stars
43
1 star
143

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, unhelpful staff, and rude interactions, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted poor food quality, including cold, stale, and poorly prepared items, with some customers feeling that the food was overpriced for what was served.

Ordering Experience

Customers experienced issues with incorrect orders, missing items, and the need to assemble their own burgers, which detracted from the convenience expected at an airport.

Pricing Concerns

Several reviews mentioned that the prices were excessively high for the quality and portion sizes of the food, leading to feelings of being ripped off.
  • SS
    Scooternmoe
    6 days ago
    2.0
    Wife and I got to the airport early to grab a bite before our straight through flight. We sat at the bar. Here is the quick breakdown. The beer was cold! The burger was okay, the fries were cold and stale, the lady waiting at the bar was visibly not impressed to be there. She never came back to check on us, finished my wife’s Coke because my beer was empty. She spent more time talking to the other waitstaff complaining about HR than checking on us. I also gave a low tip for the same reasons. I understand it’s in an airport but service is service.
  • PP
    Paul
    Dec 23, 2025
    2.0
    I don't think the workers could literally move slower.
  • TV
    Tom Verry
    Dec 18, 2025
    1.0
    First and last smash burger I've had. Cold and bland, a step down from mcd.
  • MR
    Miguel Romero
    Dec 16, 2025
    1.0
    I never received my burger and had to leave it behind i place it in and i waited 20 minutes while other people who order after me got there food i tried to tell the lady in the front but she decided to just give me attitude.
  • HS
    Hanna Stevens
    Nov 22, 2025
    1.0
    Just had a layover in DIA the other day and was starving. But due to my dietary restrictions (gluten & dairy free, plus vegetarian) there were very few options for me to get something hot. I opted for just some fries because those tend to be safe for me. However, after my first bite of fry I immediately knew something wasn’t right. I also immediately called my husband to look up what they were fried in because I was hurrying back to my gate to not be late. ABSOLUTELY NOWHERE (or at least nowhere that I could see or noticed) was it advertised that the oil they use is *beef tallow* and regular vegetable oil. So $5.40 went straight into the garbage because had I eaten those I would have gotten very sick. DO BETTER! Especially because there are so few food options in airports for people with dietary restrictions and allergies. “And why just use some beef tallow, either full send it or don’t use any?!?!”-my husband

Frequently Asked Questions About Smashburger

What type of food does Smashburger serve?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

Where is Smashburger located?

Smashburger is located at 8900 Pena Blvd. BC-24, Concourse B, Denver, CO 80249, inside the Denver International Airport (DIA) Concourse B.