Smashburger

3.0
2007 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food RestaurantBar
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
9100 Pena Blvd., Denver, CO
80249, United States

Hours

Reviews

3.0
2,007 reviews
5 stars
619
4 stars
338
3 stars
207
2 stars
187
1 star
656

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude staff, poor service, and long wait times, leading to a frustrating dining experience.

Food Quality

Many reviews highlighted cold, overcooked, or poorly prepared food, with complaints about soggy toppings and unappetizing burgers.

Pricing Concerns

Numerous customers felt the prices were excessively high for the quality of food received, often comparing it unfavorably to other fast food options.

Inconsistent Experience

While some customers praised the service and food, many others had negative experiences, indicating a lack of consistency in quality and service.
  • EV
    Ed Vater
    1 day ago
    1.0
    I waited in a long line to order. Then in line to get my order. When the burger finally came, it was bare. I waited in line again to notify the workers. The guy said, “It’s served on the side, in the bag.” I believed him. Went and sat down to eat. Nothing in the bag but ketchup. Not enough time to wait in line again, so I ate my $17 burger plain. Not happy.
  • DL
    Dan Lam
    3 days ago
    4.0
    Landed in Denver for a transfer flight to Santa Barbara. We ate lunch here and ordered the Smash Classic Burger single patty and Smash fries. The burger was pretty small and the fries pretty greasy. Nothing special. The burger is $14 and up charge on the fries $1.50. My ice tea is $3.99. We also ordered 2 drafts beer @$10.50 a piece. Total bill including tip is over $65.00. Oh, they only have 18% or more tip to select.
  • SC
    Samuel Cloud
    3 days ago
    2.0
    Overall. There are just better options. Breakfast sandwich was dry. Not that tasty. Drinks are airport prices ($6 bucks for a grab and go Dunkin coffee). Self serve on the ordering and pay but asks for sit down restaurant tipping on the machine, with no human contact at the time of the request. Food bland. Prices high and to request a tip with no one even saying "hi welcome ". Just better options.
  • TS
    Thomas Schmitz
    Jan 11, 2026
    2.0
    Awful experience. They have the most inefficient line and service of any restaurant. People coming up to order, can't because there's a horde of people waiting for their food. The people who do manage to get in and order can't get back out so it just gets more crowded. The guy filling the bags and calling the order numbers seemed like he either shouldn't be doing that or he was brand new and needed more training. The burger was great, but WAY overpriced and not worth the hassle of trying to order at this location.
  • JW
    Jason Weber
    Jan 2, 2026
    1.0
    I must tell you of a disturbing sight I saw. While washing my own hands in the bathroom across from Smashburger, I noticed some struggling to the right of me. I turned and saw a Smashburger employee (shirt, hat, and logos worn proudly) remove his shoe and, using the flexibility of a broken lawn chair, place his bare foot into the sink. Not just any sink. THE HAND SINK. He then “washed” his foot, did not dry it, slid it straight back into his shoe, and walked away without washing his hands, like this was completely normal behavior. I’m unsure if he was heading back to make a Smash Toe Jam Burger using his feet and whatever new fungus had just transferred to his hands, but I was genuinely blown away. I immediately walked to the opposite end of the terminal to rethink my food decisions and set even newer New Year’s goals I didn’t know I needed. Yes, I understand there could be a sink in the back of the restaurant. However, considering 99% of the world already doesn’t wash their hands properly, I’m not betting my digestive system on this guy being the chosen one. Please be advised of this health hazard and spend your money somewhere else... unless foot fungus in your food is what you’re after

Frequently Asked Questions About Smashburger

What type of food does Smashburger specialize in?

Smashburger specializes in handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

Where is Smashburger located?

Smashburger is located at 9100 Pena Blvd., Concourse C, Denver International Airport (DIA), Denver, CO 80249, USA.