McDonald's

3.3
3640 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1350 W Colfax, Denver, CO
80204, United States

Hours

Reviews

3.3
3,640 reviews
5 stars
1,167
4 stars
670
3 stars
666
2 stars
339
1 star
798

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and dismissive behavior from staff, particularly in the drive-thru and during order issues.

Food Quality

Several reviews mention issues with food quality, including incorrect orders, cold or poorly prepared items, and cleanliness concerns.

Staff Performance

While some customers praised individual staff members for their friendliness and efficiency, many reviews highlighted a lack of overall staff professionalism and poor management.

Location Issues

The location is criticized for being unsafe due to the presence of homeless individuals and general cleanliness, impacting the dining experience.

Service Speed

Customers frequently reported slow service, particularly during busy hours, with many experiencing long wait times for their orders.
  • JJ
    Jane
    2 days ago
    1.0
    High traffic location it seems. Spills and messes not cleaned. My chicken was dry and overcooked.
  • YB
    Yesah Blesah
    6 days ago
    1.0
    They refused to give the 2 for $5 and also told me it’s cash only. This did happen at 4:10 in the morning
  • JH
    Johnna Handboy
    Nov 17, 2025
    1.0
    When coming to this McDonald's dining to order you have to wait in line for 5-10 minutes before your acknowledgement then another 5 minutes before someone turns around to take order. This is for every single counter transaction. The next 3 patrons behind me experienced the same service. The manager on duty has been here for years, and he was also standing in back making inappropriate, and vulgar comments to his worker who was cleaning the ice cream machine.
  • AL
    Ava Leopold
    Nov 10, 2025
    1.0
    The service is always terrible, every time we go they always forget the sauce which we asked for at the drive through speaker, and when we receive our food they never say hi they just look at the screen inside and never make eye contact. And whenever we ask for sauce at the window because they never give it to us in the first place they always say we have to pay extra for them. They are never nice and always seems to be in a bad mood.
  • VL
    Victoria Lucero
    Nov 1, 2025
    1.0
    I am currently still sitting in the dinning room waiting for the rest of my order, but I am soooo angry I couldn’t wait to write this review! The staff at this location is ALWAYS rude! Today has been one of the worst yet! While I was waiting to be helped at the pick up counter I was taken aback by the girl at the register. I was offended for the man she was helping! I could not believe her attitude, demeanor and the snarl in her lip as she spoke to the customer with pure disgust! My intention was to mention to the manager that she probably wasn’t the best option for greeting customers first thing in the morning. I understand that people have things going on behind closed doors, we never know what someone is going through. So why force her to communicate with the public if she is struggling? However, before I even had the chance to speak to him, he warmly greeted me with “what?” No “good morning “ “welcome in”- nothing! Just WHAT. I replied I’m here to pick up for Victoria. My bag was tossed at me by said manager and the first friendly gal slammed my soda down and said “well-is this yours?” I commented to my daughter how rude the staff is and the girl began to throw her arms in the air and argue with my daughter! I have never seen her before so my guess is she’s new. This is absolutely ridiculous! From managers to crew members-rude-disrespectful-no work ethic and definitely no customer service skills!! While writing this, another employee was sent to my table with my fries, when asked what the managers name was, he laughed and said “Juan”. Come to find out his name is actually ALEX and the girl is either Janel or Chanel. So, added to my other complaints- they are liars too!!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1350 W Colfax in Denver?

McDonald's at 1350 W Colfax in Denver is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does this McDonald's location offer delivery and curbside pickup services?

Yes, this McDonald's offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.