Customer Service
While some staff members received praise for their friendliness and helpfulness, others were reported as rude and dismissive, leading to mixed experiences.
Delivery Speed
Many customers expressed frustration with slow delivery times, often exceeding an hour, which is contrary to the brand's promise of 'freaky fast' service.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail in fulfilling customer requests.
Food Quality
Feedback on food quality was inconsistent, with some customers enjoying their sandwiches while others reported issues like stale bread and poorly assembled items.
Cleanliness and Environment
The store environment was generally noted as clean, contributing positively to the overall customer experience.