Food Quality
Many customers reported that the bagels and sandwiches were stale, dry, or lacked flavor, with several stating they were not up to the usual standards of Einstein Bros.
Service Issues
Numerous reviews highlighted slow service, incorrect orders, and rude staff, leading to a frustrating experience for many customers.
Cleanliness Concerns
Several customers noted unsanitary conditions, including dirty areas and concerns about food safety, particularly in relation to pest sightings.
Pricing Complaints
Customers expressed dissatisfaction with additional charges, such as credit card processing fees and high prices for mediocre food, leading to feelings of being overcharged.