Chipotle Lowenstein Theatre is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with issues like undercooked chicken, soggy rice, and brown guacamole.
Customer Service
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of assistance.
Cleanliness
Several customers noted that the location was dirty, with unclean tables and workstations.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and issues with online ordering.
Staff Attitude
Mixed feedback on staff friendliness, with some praising the staff while others reported rudeness and lack of engagement.
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Raquel Avila
Nov 7, 2025
1.0
I wouldn’t even give this place a 1 Star!
The disrespect my wife and I received tonight was unacceptable! my daughter in law works for Chipotle and she makes my son Quesarito it's on the secret menu. My wife and I don’t know the menu like that and we never heard of it so we walked up and asked both in a great mood we walked in laughing with our 8 year old. The way they answered back to us was so disrespectful made us repeat our self to tell us they don’t know what it is they said that people come in all the time making things up off of TikTok. I told them sorry our daughter in law works at one of the stores and said mabye she makes it for him but we don’t… so we said okay we’ll get something else . But They kept laughing and looking back at each other. I seen the grill cook who answered for the cashier go to the side and talk to other team worker and then look at us and then they both laughed. after we paid I asked to talk to a manager and the one I’m talking to who was the man that the grill cook stepped to the side to talk to said he was I let him know about the situation and he told me that the grill cook knew what I was talking about and told him he’d make the damn Quesoritta. So if he knew about it why was I even writing the long bad review. I work in customer service I don’t really get upset like I am right now. I understand I don’t like Karen’s myself . But tonight this team was so disrespectful. To make us feel stupid and look stupid to actually know what we were saying all along. This is what my youngest son’s bowl looks like he didn’t want any topping I asked them if they can put more rice or meat I’ll pay for the extra and they couldn’t even do that. This was full price bowls !! This whole experience tonight really we should have went somewhere else never again will we pick chipotle pizza !! Please do better at hiring.
JS
Jennifer Sandoval
Oct 20, 2025
1.0
It's unfair you have jalapenos in your food. What about us ppl who can die from eating jalapenos. I hate thos place.
IM
Ian McMahon
Oct 19, 2025
3.0
THE definitive chipotle experience
JO
Jose N. Lopez Ontiveros
Oct 16, 2025
1.0
Estoy muy molesto acabo de llegar de chipotle que esta en colfax y el Guacamole esta muy negro como puedo hacer para poner una foto o video de mi mala experiencia
LF
Lori Fields
Oct 15, 2025
1.0
I ordered on door dash from this chipotle and all of the chicken was undercooked and chewy absolutely disgusting I just started eating the rice and beans around it. Went to eat my chips and queso and the chips are like wet and stail at the same time I don’t even know how to explain that. You can see in the picture the chip didn’t even crunch just bent in my mouth🤮